Make a complaint about Council services
Make a complaint
Before you make a complaint
Before making a complaint contact the service involved for an informal discussion as they are best placed to understand and resolve your complaint.
If your complaint is regarding any of the below subjects you will need to contact Essex County Council.
- Social care
Ways to make a complaint
You can complete our online form. The form will then be sent to the most appropriate service or department to deal with.
You can email the customer service centre who will be able to forward your complaint on to the most appropriate service or department.
You can address your letter to the service or department you are complaining about. If you are unsure please feel free to phone the customer service centre who will be able to help you
Phone or in person
You can visit Causeway House or contact our customer service centre who will be able to direct you to the most appropriate service or department. However, it often helps to have complaints in a written format particularly if they are complex.
Via your local Councillor
You can ask your Councillor to present your complaint on your behalf.