Contact us

How to contact us

Coronavirus (COVID-19) update

At the current time our office is open to visitors by appointment only. We will review this again mid-August 2021.


You can email our services if you need to contact them. You can find the email address you need on each page of our website.

We will respond to your enquiry within seven days.

You can also use our contact form to get in touch with us.

Contact us online

To complete this form you will need:

  • your name 
  • your contact details

By phone

You can call our main number, which is 01376 552525. This will take you to Customer Services, who will be able to direct you to the service that you need.

Our phones are open 8:30am to 5:00pm Monday to Friday. We close on bank holidays.

In person

You can normally visit us in person at the Customer Service Centre, Causeway House, where an advisor can help you access our services online. However, our offices are currently open on an appointment basis.

Our opening hours are 9:00am to 5:00pm Monday to Friday. We close on bank holidays.

By post

You can write to us at:

Braintree District Council
Causeway House
Bocking End

We also have a post box at our address if you want to deliver anything by hand.

If you are making an application or payment by post, you should include the name of the service on the envelope.

We check our post box regularly, but the most reliable way to contact us or make a payment is online.

Social media

We monitor our social media 9:00am to 5:00pm Monday to Friday, but not on bank holidays.

We will respond to your enquiry within one working day.

You can contact us on:

Make a complaint

We expect the highest standards of conduct and integrity from anyone who works for us, whether they are employees or contractors. 

We will investigate any allegations that we have not met these standards. We take all complaints seriously and are keen to resolve your problem.

You can find out how to make a complaint.

Contact our press office

You can find contact details for our Press Office on our News page.

Customer Services

Address: Causeway House,
Bocking End,

Telephone: 01376 552525