How to contact us
You can email our services if you need to contact them. You can find the email address you need on each page of our website.
We will respond to your enquiry within seven days.
You can also use our contact form to get in touch with us.
To complete this form you will need:
- your name
- your contact details
By phone
You can call our main number, which is 01376 552525. This will take you to Customer Services, who will be able to direct you to the service that you need.
Our phones are open 8:30am to 5:00pm Monday to Friday. We close on bank holidays.
In person
Our Causeway House offices have now re-opened to visitors for some key services (noted below) and for pre-arranged appointments to see a member of staff.
- collecting recycling sacks
- drop off/scan documents
- taking payments for services by credit/debit card not already available online
- signposting to services for any other enquiries
Please use the hand sanitiser provided and wear a face covering (unless exempt) if visiting. Causeway House is a COVID-19 secure safe workplace. Please follow the guidelines when visiting to ensure everyone’s safety.
Our opening hours are 9:00am to 5:00pm Monday to Friday. We close on bank holidays.
Appointments
You can only see a member of staff by making an appointment directly with the relevant department. You can do this by calling 01376 552525.
When you have arrived for your appointment, please let Reception know you are here and they will let the service know. Take a seat in the Reception area until an officer comes to collect you.
Common services
Housing
If you do not have access to the internet or would like help with filling in housing applications online, you can contact our Housing team by:
- emailing homechoice@braintree.gov.uk
- phoning 01376 552525
Benefits
If you are already receiving Housing Benefit, and have had a change in your financial circumstances, you can contact our Benefits team by:
- emailing benefits@braintree.gov.uk
- phoning 01376 557852
You can send your evidence by email or post.
Licensing
You can send most licensing applications online. You can look at our licensing pages to find out how to apply.
If you can't submit your application online, you can contact our Licensing team by:
- emailing licensing@braintree.gov.uk
- phoning 01376 557790
By post
You can write to us at:
We also have a post box at our address if you want to deliver anything by hand.
If you are making an application or payment by post, you should include the name of the service on the envelope.
We check our post box regularly, but the most reliable way to contact us or make a payment is online.
Social media
We monitor our social media 9:00am to 5:00pm Monday to Friday, but not on bank holidays.
We will respond to your enquiry within one working day.
You can contact us on:
Make a complaint
We expect the highest standards of conduct and integrity from anyone who works for us, whether they are employees or contractors.
We will investigate any allegations that we have not met these standards. We take all complaints seriously and are keen to resolve your problem.
You can find out how to make a complaint.
Contact our press office
You can find contact details for our Press Office on our News page.
