Street scene customer charter

What we aim to do

  • Clear all waste generated on market days at the end of the trading day.
  • Keep the streets and open spaces within the District substantially free of litter and refuse (in accordance with EPA code of practice).
  • Clear litter hotspots within 24 hours of it being reported.
  • Remove fly-tipping within 24 working hours of it being reported.
  • Respond to reports of fly-posting within 5 working days.
  • Remove graffiti within 5 working days of it being reported.
  • Remove offensive graffiti within 1 working day of it being reported.
  • Clean the town centres daily (including Saturdays and Sundays).
  • Sweep the channels (gutters) in all parishes 4 times a year.
  • Empty litter and dog bins to ensure that they do not overflow.
  • Respond to requests for litter bins within 14 days.
  • Investigate reports of abandoned vehicles within 24 working hours of receiving a report.
  • Remove any genuinely abandoned vehicles within 9 working days of receiving a report.