Street cleaning standards

Our Customer Charter

Keeping our district clean and tidy is a major task which our team of street cleaning operatives carry out. Their work includes:

  • litter picking
  • mechanical street sweeping
  • emptying of dog poo and litter bins
  • removal of graffiti, fly-tips and fly-posting

We have committed to providing the best possible service to all our customers. Our Customer Charter

  • sets out the standards of service you can expect from us in relation to street cleansing
  • will help you tell us if we are performing well or if we need to improve

What we do

Under our charter we will:

  • clear litter hotspots within one working day of getting a report
  • remove accessible and non-hazardous fly-tips within one working day of getting a report
  • respond to reports of fly-posting within five working days of   getting a report
  • remove general graffiti within five working days of  getting a report
  • remove offensive graffiti within one working day of getting a report
  • clean the town centres daily, including Saturdays and Sundays
  • sweep the channels (kerbs) in all parishes four times a year
  • empty litter and dog bins at least once a week
  • respond to dog fouling complaints within three working days of getting a report
  • investigate reports of abandoned vehicles within one working day
  • remove any genuinely abandoned vehicles within 15 working days

You can contact our Street Scene team if you have any questions about our Customer Charter.

Street Scene Enforcement

Address: Unit 4,
Lakes Industrial Park,
Lower Chapel Hill,
Braintree,
CM7 3RU

Telephone: 01376 552525