Appealing and Backdating Benefits

Appealing your benefit decision and backdated benefits

Appeal against a decision about your benefit

If you think the decision is wrong you can ask us to explain it and you must do this within one month (in writing) of the date on this decision letter and we will send you a statement of reasons for our decision as soon as possible.

What to do if you think the Decision about your Housing Benefit is wrong

  • Ask for an explanation
  • Dispute a decision about your benefit
  • Appeal against a decision about your benefit

If you think the decision is wrong you can ask us to explain it. You do not have to appeal straight away. If you would like us to explain how we worked out your benefit please contact us. You must do this within one month of the date on this decision letter. We will send you a statement of reasons for our decision as soon as possible. If you think that we have missed something or made a mistake, please tell us straight away. You must do this in writing.

What happens next?

  • When you ask to look at a decision again we will check that the decision is correct
  • If the decision was wrong we will change it and advise you accordingly

If the decision does not change

  • If the decision does not change, we will send you a letter which confirms the original decision.
  • The letter will advise you that you have one month from the date of the letter, to make a formal appeal.

Still not happy and want to appeal

  • If, after we have explained our decision, you still think it is wrong, you can appeal to an independent tribunal.
  • You should appeal, in writing to the Benefits Service, giving full reasons for your appeal.
  • If you need help in appealing you can contact the Benefits Service.
  • The time limit for appeals is one calendar month from the date of the decision letter, or one calendar month from the date of the letter telling you that the decision cannot be changed.