Grey bins

On this page you can: 

• request a replacement bin if yours is broken or lost
• request a bin if you have just moved into a property where there is none
• apply for a larger or additional bin
• apply for an assisted collection

We provide a wheeled grey bin for the waste that you cannot recycle or compost. This bin must be left at your property when you move. If you need more capacity, please apply from your new address using the form at the bottom of this page.

View more information on recycling and our excess waste procedure. 

If you run a business from home, you cannot dispose of any waste arising from it with your domestic waste. You can look at our pages on commercial waste to see how we can help you.

Request a replacement bin

If you have lost or damaged your bin, you can ask for a new one online. There is no charge to replace your bin. If you need a larger or additional bin, you can complete the form linked further down this page. 

To complete this form, you will need to tell us:

• your name, address and contact details
• what bin you need replaced

View more information on what can and can't go in your grey bin.

Apply for a larger or additional bin

A 180 litre bin is big enough for a family of up to four people, if you separate out all your recyclable waste.

You may qualify for a larger or additional bin if:

• you have a larger family
• you have one or more members in disposable nappies or incontinence pads
• you have a household member who has a medical condition that generates significant additional waste.

None of the above guarantees that you will be allocated more capacity.

There is no charge for larger or additional bins.

Before continuing with your larger bin application, please read through the below carefully to check you understand and meet the criteria for applying:

* A standard 180 litre bin should be sufficient for a family of 4.

* Before applying please look at the size of your current bin which can generally be found on or near the lid of the bin. 

* When applying for a larger bin, we can only include residents who permanently live at the property.  This does not include visiting family/friends or providing childcare for family/friends and pets are not taken into account.

* Special circumstances may include the use of nappies, or incontinence pads and related products for a long term condition.  Please note sanitary products from post births or general monthly use are not included.

* Please be aware that additional capacity will be subject to regular review to ensure it remains appropriate for your household.

Apply for a larger or additional bin

The following apply to all applications: 

• We do not take pet waste into account when assessing for a larger bin 
• You should recycle all recyclable waste, including food waste and glass bottles and jars. We carry out monitoring to check that you put your recycling and food waste out for collection
• We reserve the right to review grey bin capacity periodically. We may withdraw additional or larger bins if your circumstances have changed
• Once we have accepted your request for an additional or larger grey bin, we will deliver it within four weeks.

New builds

If you are living in a newly built property and do not have bins, you can request for bins to be delivered to you by completing our request new bins form.

When we collect grey bins

We collect grey bins fortnightly all year.

You can find your collection dates online or on your collection calendar.

We will only collect waste that is in the bin with the lid shut. We will not collect additional bags on top or near the bin. 

Assisted collections

We understand that not everyone is able to bring their bins to the collection point.

We offer assistance where there is a genuine need. Find out more about requesting an assisted collection.

Storing your bins

You should store your wheeled grey bin within the boundary of your property between collections. You should only put your bin out for collection by 7am on the day of your collection.

Leaving bins or waste outside the boundary of your property between collections is an offence under the Environmental Protection Act 1990.