Guidance for residents
Naming the property
A name can be added to a numbered property, but the number will always take priority. It must still be displayed clearly and referred to in any correspondence as it forms part of your official address. Once allocated, a number can only be removed from a property in exceptional circumstances.
We will check that the proposed name is acceptable and whether it is already in use in the immediate area. If there is the possibility of confusion, or the name chosen is not appropriate we will ask you to suggest an alternative option.
We will inform a wide range of organisations about the change, including the emergency services, Land Registry and Royal Mail. It may take a few months for address changes or new addresses to appear on the databases of other companies and organisations.
Changing the name of your property
If you wish to change the name of your property you will need to provide us with
- details of your current address
- the property name you would like
Unrecognised address
If you live in a new property and your address or postcode is not recognised, Royal Mail may not have activated your postcode. To activate your postcode, you need to contact Royal Mail directly via their website.
Change in access to your property
If you have received planning permission to change the access to your property which results in access to your front door being obtained from a different road, you will need to have your address changed accordingly to reflect this.
You will need to let us know of this change as soon as the work to change the access has commenced.
We will inform the emergency services, Land Registry and Royal Mail of the change. It may take a few months for address changes to appear on the databases of other companies and organisations.
Difficulties receiving deliveries
If you are experiencing postal or delivery problems due to your property not appearing on the Royal Mail database. We will look into the issue and will liaise with Royal Mail on your behalf in order to try and resolve the issue.
You can email us, providing your full postal address, email and phone number. Ensure you give clear details about the issues you are having.
If your property is listed on the Royal Mail database and you are experiencing delivery problems, you will need to contact Royal Mail customer services.