Accessibility, support and special collections
| Question | Answer |
|---|---|
| If a resident is colourblind, how will the Council help them use the new service? |
Residents who have difficulty differentiating between colours can contact the Council for support and advice. It is likely that a sticker will be provided to help differentiate between the wheeled bins and boxes. The Council will also be able to offer advice in relation to other visual impairments. |
|
If a resident physically struggles to put out all the new wheeled bins, can the Council help? |
Residents are already able to apply for assisted collections and this service will remain. Not all the bins need to be put out at the same time, which should help but, where these changes do create a concern, residents can apply for an assisted collection. |
| If a resident already has an assisted collection, will that be changing? |
Those who already have an assisted collection will continue to receive this service. Officers may make contact to ensure that this is still required. Anyone who feels that they may require assistance can apply to the Council. |
|
The Council already offers a clinical waste collection service. Is this going to be changing? |
Clinical waste collections will continue to be available for residents that require it. |
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