Changes to waste collections from June 2026

All residents should have received a letter from the Council by the 5th December 2025 regarding their new waste and recycling collections from June 2026. If you have not, then you will still be able to access the details of your property assessment and what receptacles you will receive via My Account where you can also request a review of your assessment.

After the 5 December 2025, residents will be able to request a replacement copy of their letter via a webform which will be linked here.

All properties that have been assessed to receive a standard waste collection service will receive two additional recycling bins between February and May 2026 in preparation for the new service starting in June 2026. These will be 240 litre wheeled bins, one with a red lid and one with a blue lid and both with grey bodies.

All properties that have been assessed to receive a non-standard waste collection service will either receive one additional recycling bin and a set of four recycling boxes or eight recycling boxes between February and May 2026 in preparation for the new service starting in June 2026.

Wheeled bins would be a 240 litre, with a red lid and a grey body. Recycling boxes are 55 litres each and will be all black with stamped signs indicating the type of waste to place inside.

Multiple boxes are being provided to give non-standard waste collections similar capacity as those receiving wheeled bins.Properties are considered to have a standard waste collection by default and only properties who meet certain criteria, such as no gardens (front or back), step access, a steep slope/bank for access or would need to take waste receptables through their property for collection, would be eligible for a non-standard collection service.

Flats or other properties who share communal waste receptacles will have received a letter stating they have been classified as a communal property. You may already share a bin with your immediate neighbours, or we believe due to other factors, such as space constraints, you would benefit from sharing with your immediate neighbours rather than all receiving new individual bins.

The Council will be making contact with either yourself, the Managing Agent, Housing Association, and/or Landlord within the coming weeks to ensure appropriate arrangements are made to ensure your property will be able to access the new recycling service. Further details of what this will look like and when you should expect the changes will be communicated to you as soon as they are available.

If you believe this classification is incorrect, please let us know via My Account, so we can review your property's classification. Please include any relevant details to support your request e.g. identifying individual bin storage areas, lack of communal bin facilities or restricted access to communal areas.

Officers have undertaken assessments of all residential properties through a mixture of in-person visits and digital mapping exercises against criteria set out in the Household Waste and Recycling Collections Policy to determine if households will receive a standard waste collection or non-standard waste collection from June 2026.

All residents will receive a letter from the Council confirming the outcome of their property classification and the allocation of their new waste containers by the 5th December. If you believe we have wrongly assessed your property, you may request a review of that assessment.

Reviews should be requested through My Account. Once logged in, on the left-hand side below your property's classification there will be a link to submit your review application. For those who require additional support, please call our Customer Services Team who will assist with completing the review application.

If you do not have access to online digital services, or do not have someone who can assist you online, we offer a non-digital option to help you complete the review application process. This can be done via telephone with our Customer Contact team or in-person at Causeway House, where there will be support for you to submit your request.

To support your review application, you may be asked to provide:

• Clear photographs and/or videos showing access and/or storage issues e.g. steep slope, steps, no front of rear garden and/or lack of external access.
• An explanation in your application detailing the specific access and/or storage issues
• In some cases, a member of the Council’s Waste Review Team may also undertake a home visit to assess your property in person.

Review applications will be assessed within 10 working days of submission. In exceptionally busy times, this may take a little longer. During this process a member of the Council’s Waste Review Team may carry out visit to assess the property and gather further information. If access is required, you will be contacted in advance, where possible.

Once your application for review has been assessed, the Council will notify you of its decision in writing. If your review is rejected, you will receive an email or letter outlining the reasons for the decision. If your review is accepted, the Council will update your property classification and confirm the new waste collection service and receptacle allocation via email or letter.

The Council is committed to ensuring that residents have all the required information and guidance to assist with the new recycling collections and make sure residents are able to recycle as efficiently as possible. The Waste Minimisation team will be out and about around the district every other Wednesday from January 2026 with confirmed dates and locations to follow shortly.

If you would benefit from additional support in relation to your review application outcome, our Waste Minimisation team will be available to provide support, offer advice and engage with residents on how to best utilise their confirmed waste receptacles. In the meantime, these videos might help answer some of the questions you may have.

Maximise Space in Your Bins

Your New Recycling Bins

From February 2026 through to May 2026, all residents will receive their new recycling bins and or boxes in preparation for the new service starting in June 2026.

You do not need to be home to accept them and a tracker will be made available on our website to provide a timeline for when we will be in your area.

You can find the new Household Waste and Recycling Policy at the following link: Household Waste and Recycling Collections Policy. The policy outlines the Council’s approach to waste and recycling services, including service types, collection schedules, and resident and council responsibilities.