Duty Planning Officer

Our Duty Planning Officer is available to deal with telephone inquiries between 09:30 am and 11:30 am every Tuesday and Thursday. Please call the Duty Planning Officer on 01376 557705.

Before you call

Before you call our Duty Planning Officer, you should check the Planning Portal for general planning advice.

The Planning Portal has:

You should also check prior to calling whether your property has permitted development rights.

Help from the Duty Planning Officer

The Duty Planning Officer can only give you general informal advice. They can help you with:

  • if you need to get planning permission
  • general information and advice on national and local planning policy and processes

Advice the Duty Planning Officer doesn’t give

The Duty Planning Officer cannot:

  • give an opinion on whether or not we will grant planning permission. You should apply for Pre-Application advice for this
  • discuss the detail of current large or complex proposals. You will need to speak to the case officer
  • discuss the technical merits of applications, refusals, or appeals
  • agree to any minor amendments to planning permissions
  • discuss any planning enforcement enquiries or issues. You will need to speak to the enforcement team
  • discharge any planning conditions on a decision notice
  • advise whether your property has permitted development rights. You can find out what permitted development rights your property has. We aim to respond to your enquiry within 21 working days


  1. Any statements made by planning officers and our employees are not binding on us
  2. It is not our responsibility to make sure you apply for planning permission
  3. If you want us to decide a planning issue decided then you should apply for the relevant planning permission
  4. If you want a formal decision on whether a proposal needs planning permission you should apply for a Lawful Development Certificate
  5. If you want formal advice on whether a proposal is likely to receive planning permission, you can use our chargeable Pre-Application Advice service

Duty Planning Officer

Address: Causeway House
Bocking End

Telephone: 01376 557705