Ask for help to complete your claim

Arrange a home visit

We can come to your home to help you complete your claim for Housing Benefit and/or Council Tax Support form if you have difficulty getting to our office due to:

  • health problems
  • disabilities
  • bereavement

Due to the high volume of work at present, contact the Benefit Team on 01376 557852 to discuss your circumstances before completing the form.

You will need to arrange a home visit using our online form.

To complete this form you will need:

  • your name, address and contact details
  • the date and time you would like your appointment

You must give us at least a week’s notice before the date you want the appointment.

When we receive your request, we will contact you within three working days to

  • discuss your details
  • confirm your appointment date and time

During your home visit, we can:

  • help you complete your Housing Benefit application
  • help you complete your Council Tax support application
  • give you information about other benefits and schemes available to help you

Our visiting officer carry an official identification badge with a photograph on and a contact number. You can call our benefits team to check the officer is a genuine caller to your house.

Benefits Advice

Address: Causeway House
Bocking End

Telephone: 01376 557852

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