Ask for help to complete your claim

Arrange a home visit

We can come to your home to help you complete your claim form if you have difficulty getting to our office due to:

  • health problems
  • disabilities
  • bereavement 

You will need to arrange a home visit using our online form.

To complete this form you will need:

  • your name, address and contact details
  • the date and time you would like your appointment

You must give us at least a week’s notice before the date you want the appointment.

When we receive your request, we will contact you within three working days to

  • discuss your details
  • confirm your appointment date and time

During your home visit, we can:

  • help you complete your housing benefit application
  • help you complete your Council Tax support application
  • give you information about other benefits and schemes available to help you

Our visiting officers carry an official identification badge with a photograph on and a contact number. You can call our benefits team to check the officer is a genuine caller to your house.

Benefits Advice

Address: Causeway House
Bocking End
Braintree
Essex
CM7 9HB

Telephone: 01376 557852