Taxis and minicabs

Complain about a taxi or minicab

You can contact us if you are not happy with the service you have received from a taxi or minicab.

To make a complaint you need to tell us:

  • your name, address and contact details
  • the fare shown on meter, if there is one in the vehicle
  • the driver's ID Card name or number
  • the vehicle licence plate number and colour
  • the time, date and place of your journey

You should send the details of your complaint our Licensing Services Manager.

Once we receive your complaint, we will investigate the incident within seven working days.

We also welcome comments or letters of satisfaction. When we get these, we pass them on to the company and driver concerned.



Address: Causeway House
Bocking End

Telephone: 01376 552525

Green and grey text saying tell me more with a white email icon in a green speech bubble

Stay connected

Sign up for our email newsletter to get service updates and the latest news.

Sign up today