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Braintree District Council exceed customer satisfaction national average

Braintree District Council exceed customer satisfaction national average

Braintree District Council has published its annual Corporate Customer Satisfaction Survey results which shows satisfaction rates which are significantly higher than the national average.

The results for 2018/19 show that 82 per cent of residents are satisfied with the Braintree District as a place to live, 80 per cent of residents are satisfied with the way Braintree District Council runs things, 61 per cent of residents feel that the council offers value for money.

The results also show that 71 per cent of residents feel well informed about council services and 77 per cent of residents are satisfied with the way the council keeps the district clear of litter. The results show a 60 per cent satisfaction rate in sports and leisure.

Braintree District Council asked residents to give their feedback in the survey which ran from September 2018 to March 2019. The survey was promoted in a number of ways including within its residents’ magazine, on social media and with residents when they phoned the council or visited Causeway House. The survey was also sent to the council’s People’s Panel.

Cllr Graham Butland, Leader of the Council, said: “This survey is about collecting residents’ feedback which helps us do better. It leads to more effective and convenient services which are generally far more efficient too.

“What is really important to me is that despite the challenging financial situation which all local authorities have had to tackle, Braintree District Council has been thriving. We are investing in our communities, we are making a difference in terms of getting out and talking to businesses, we are fighting for the things that matter to residents and we have been able to do all that for just £3.44* a week while also maintaining satisfaction rates.”

Cllr John Mckee, Cabinet Member for Corporate Transformation, said: “I’m very proud that consistently our residents’ satisfaction in this council is above the national average of all local authorities. I am also humbled to see that our residents are overwhelmingly satisfied with the district as a place to live and how we run things.

“Local authorities have been under pressure when it comes to funding over the past few years but we are a council that always strives to do better. We remain committed to making sure the district is a clean and healthy place to live and work, has the right infrastructure for growth, has good jobs on our doorstep and offers our taxpayers good value for money.”

The Corporate Customer Satisfaction Survey 2018-19 Results can be found here: braintree.gov.uk/css2018-19results