About My account

Waste management portal

If you want to sign up to the 2026/27 garden waste subscription service you must register / sign in to My account to access the Waste Portal:

Register/ sign in to My account

When you subscribe online, our auto-renew feature will be enabled, so you won't need to remember to renew each year. Alternatively, you can subscribe by calling customer services at 01376 552525.

You can cancel auto-renewal anytime by going to the “My subscriptions” tab in the Waste Management Portal and selecting “Cancel auto-renewal”.

Benefits of the Waste Management Portal:

  • Subscribe to garden waste collections
  • Auto-renew your subscription each year
  • Manage up to three property subscriptions under one account
  • Report a missed collection
  • Request an assisted collection
  • Find your bin collection day

View more information and FAQs about the garden waste collection service.

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My account

Sign up for My account to request and track a range of our services.

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Customer Services

Address: Causeway House,
Bocking End,
Braintree,
Essex,
CM7 9HB

Telephone: 01376 552525