About My account

Waste management portal

To subscribe for garden waste collections until March 31 2026, sign up for My Account to access the Waste Management Portal.

Sign in to visit the Waste Management Portal

When you subscribe online, our auto-renew feature will be enabled, so you won't need to remember to renew each year. Alternatively, you can subscribe by calling customer services at 01376 552525.

You can cancel auto-renewal anytime by going to the “My subscriptions” tab in the Waste Management Portal and selecting “Cancel auto-renewal”.

Benefits of the Waste Management Portal:

  • Subscribe to garden waste collections
  • Auto-renew your subscription each year
  • Manage up to three property subscriptions under one account
  • Report a missed collection
  • Request an assisted collection
  • Find your bin collection day

View more information and FAQs about the garden waste collection service.

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My account

Sign up for My account to request and track a range of our services.

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Customer Services

Address: Causeway House,
Bocking End,
Braintree,
Essex,
CM7 9HB

Telephone: 01376 552525