If you live in the district and use a wheelchair or can't get in and out of a car, our Dial-a-Ride Scheme can help. You can use this scheme to get around your local community and its services.

We have specially adapted our minibuses to take 2 wheelchairs. Each bus has:

  • hand rails
  • low entry steps
  • a tail lift

Our Dial-a-Ride Scheme provides transport for:

  • local health appointments
  • local shopping trips
  • visiting friends and family
  • attending clubs
  • attending day centres
  • any local trips you need to make

Due to COVID restrictions, some of our procedures have changed. Contact us for more details.

If you don’t have to use a wheelchair and can get in and out of a car, you may want to join our Social Car Scheme.

Join the scheme

You can join the scheme using our online form.

Join the Dial-a-Ride Scheme

To complete the form you will need:

  • your name, address and contact details
  • your email address
  • details of any mobility or health issues

Once you have submitted your application, you will need to phone us to pay your joining fee. To pay you need to:

  • call us between 10:00am and 3:00pm Monday to Friday
  • have your debit or credit card with you to make the payment. We don’t accept American Express
  • send in a cheque for £23 made payable to Braintree District Council

You can’t make bookings for trips until you have paid your joining fee.

How it works

Once you have paid your joining fee, you can make bookings to use the scheme.

  • you can make a booking by calling us between 9:00am and 3:00pm Monday to Friday
  • a journey costs £4.00 for up to 5 miles or 80p per mile if your journey is over 5 miles
  • you pay for each journey in cash and the driver will give you a receipt on request
  • If you find handling cash difficult you can pre-pay for a block of ten trips, speak to us to arrange this
  • you can book a trip for anytime between 8.30am and 5.30pm, seven days a week
  • you should book your trip as soon as you know you need to travel. You must make your booking at least 24 hours in advance
  • you can make your booking as far in advance as you like
  • you can book as many trips as you like. All bookings depend on the availability of our drivers and vehicles

You can contact our Community Transport team if you have any questions about the scheme or a booking.


Community Transport

Address: Causeway House
Bocking End

Telephone: 01376 557883