Keeping our district clean and tidy is a major task which our team of street cleaning operatives carry out. Their work includes:

• litter picking
• mechanical street sweeping
• emptying of dog poo and litter bins
• removal of graffiti, fly-tips and fly-posting

We have committed to providing the best possible service to all our customers. Our Customer Charter

• sets out the standards of service you can expect from us in relation to street cleansing
• will help you tell us if we are performing well or if we need to improve

What we do

Under our charter we will:

• clear litter hotspots within one working day of getting a report
• remove accessible and non-hazardous fly-tips within one working day of getting a report
• respond to reports of fly-posting within five working days of   getting a report
• remove general graffiti within five working days of  getting a report
• remove offensive graffiti within one working day of getting a report
• clean the town centres daily, including Saturdays and Sundays
• sweep the channels (kerbs) in all parishes four times a year
• empty litter and dog bins at least once a week
• respond to dog fouling complaints within three working days of getting a report
• investigate reports of abandoned vehicles within one working day
• remove any genuinely abandoned vehicles within 15 working days

You can contact our Street Scene team if you have any questions about our Customer Charter.