Website Technical Difficulties

We are currently experiencing technical difficulties with some elements of our website. Please see our page for more details regarding the affected services.

Affected Services
What is Open Portal?

What is Open Portal?

OPEN PORTAL IS LIVE

Our current online system called Open Access has now been replaced by Open Portal.
 
What is Open Portal?
 
Open Portal is an updated version of Open Access which will give residents, business owners and landlords much more information online. As soon as you log in, you'll notice a visual difference to that of Open Access (see below).
 
Open Portal

 

 
Features included within Open Portal are as follows:
 

Council Tax & Business Rates

  • View your bill
  • Request a copy bill
  • Check your balance
  • See payments made
  • Check your next payment due

Landlords

  • View your schedules
  • View payments received and payments due

Benefits*

  • View payments due
  • View your awards

Sundry Debtors*

  • View your invoices
  • Request a copy invoice

*coming later 2019

 

How do I sign up for this new service?

 

Existing Open Access Customers

If you're already registered for Open Access, your account and log in details will remain the same. The only difference will be your log in links which will change to the link listed below.
 
 
If you have forgotten your username, you can get a copy sent to you by email. This is done by clicking 'Forgotten User Name' on the login screen where you will be taken to a page asking for your email address. Simply enter your email address and click submit to get a copy of your username sent to you via email.
 
If you have forgotten your password, you can get a temporary one sent to you by email. This is done by clicking 'Forgotten Password' on the login screen where you will be taken to a page asking for your username. Simply enter your user name and click submit to get a temporary password sent to the email address linked to that username.
 

New Customers

For new customers, click on the link listed below, complete your details and submit your form. We will do the rest and create your account. Your username will be issued immediately by email and your password will be posted to the address we hold in the system.