Keep in touch with us

Text message service

Our text message service sends you free reminders of:

  • bin collection dates
  • emergency alerts
  • important announcements
  • special offers

How to register

To register all you have to do is text your postcode, house number or house name to 07797803203.

Your mobile phone provider may charge you for sending your initial sign-up text message to us.

You can cancel the text messaging service at any time by texting CANCEL to 07797803203.

You can also cancel by emailing our Customer Service centre with the following details:

  • Subject: Cancel text messages
  • your name
  • your house name or number and postcode

You cannot cancel the service by replying to one of the automated text messages that the systems sends you.

Updating your details

If you’ve moved house or changed your mobile number you can update your details in two simple steps:

  1. cancel your current subscription by texting PQRX to 88802 and we will send you a link to update your details
  2. follow the link in the text message and your enter your new address or new mobile number and select “yes” when we ask if you have previously unsubscribed from the service

Bin collection reminders for flats

We cannot send bin collection reminders for residents living in flats.

This is because we use bulk bin vehicles on a different system to make bin collections from the bin stores at flats.

Refuse from flats is normally contained in a bulk bin or bin store, so if your collection is a day later it shouldn’t cause a problem.

Marketing and Communications

Address: Causeway House
Bocking End
Braintree
Essex
CM7 9HB

Telephone: 01376 552525