Job Details
Job title: Performance and Information Assistant
Salary/Grade: Grade 2
Service: People and Performance
Reports to: Senior Performance and Information Officer
Manages/Supervises: None
Job Purpose
Working in a small team, the Performance and Information Assistant will support the day to day activities of the team including, processing Freedom of Information requests, provide technical support for our performance management system, providing regular performance information, ensuring published information is regularly updated, as well as keeping staff updated on key policy developments.
Principal Accountabilities
- To assist in the process of logging, monitoring and responding to FOI and EIR requests across the Council ensuring they are completed within the required timeframes
- To assist in meeting the training requirements for FOI and EIR’s across services.
- To support services on the information required to be published under the Transparency Code in accordance with Transparency legislation
- To update and maintain the publication of information on our website in all areas the team deals with such as FOI’s, Transparency Code, Ward Profiles, District Statistics and Performance
- To process and co-ordinate benchmarking requests from other Authorities, liaising with services to gather the information required and responding in a timely manner
- To assist with the administration of the performance management system as well as regular housekeeping of the system to ensure it remains up to date
- To assist staff with queries relating to our performance management system and assisting with training of new users when required.
- To research key district statistics, contributing towards the information required to build a profile of the district.
- To forward on policy information received to the relevant managers and members to ensure they are informed of key policy developments.
- Arrange and schedule team meetings, logging and circulating actions
- To support the futures/horizon scanning function identifying changes to strategy, legislation, policy and guidance,
- To assist in the production of monthly reports to Corporate Management Team
Corporate Accountabilities
- To take responsibility for maintaining own health and attendance.
- To support, contribute and comply with quality and governance procedures as directed by management.
- To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
- Any other associated duties detailed by Head of Service or their representative.
- To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
- Any other duties as required to support the business, including maintaining business continuity and during civil emergencies.
- To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.
Skills, Knowledge and Experience
(Tested at application and interview stage)
Experience and Qualifications
- Experience of working in the public sector
- Experience in a similar role or administrative support.
- Experience of dealing with FOI/EIR requests is desirable
Skills and Knowledge
- Knowledge and a good understanding of Microsoft Office 365 packages to produce relevant management information
- Knowledge of FOI/EIR legislation
- Good attention to detail and high level of accuracy
- Good research skills
- Flexibility and the ability to prioritise in order to deal with conflicting demands and unpredictable ad-hoc information requests
- Good understanding of Information Management
- Communicate effectively and professionally with staff at all levels
- Strong organisational and prioritisation skills including managing multiple pieces of work concurrently and meeting tight deadlines
- Ability to work as part of a team and on your own
Competencies
(Tested at interview stage)
Communicating Effectively
Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation
- Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding
- Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions
- Present information and ideas in a clear and understandable way which avoids jargon
- Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
- Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach
Performing Efficiently and Effectively
Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results. Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems
- Ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council
- Plan your workload effectively, reporting achievements and problems to appropriate managers and project leaders
- See tasks and objectives through to completion
- Approach challenges with drive and enthusiasm
- Strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability
- Create novel solutions to improve services and ways of working and challenge conventional practices
- Seek out income generating opportunities and efficiencies and aim to provide more for less to achieve the best possible value and high standards of service delivery
- Be enthusiastic about the Council’s services and look for opportunities to promote and sell them
Using and Managing Resources Efficiently and Effectively
Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.
- Take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage
- Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness
- Seek out ways to improve the use of resources
Engaging with the Customer
Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services
- Provide a helpful and friendly service to customers, both internally and externally
- Take responsibility for following up on enquiries and solving customer issues
- Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”
- Ensure that you have a full understanding of the needs and requirements of the customer
- Seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide
Working well Together
Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition
- Co-operate and work well with colleagues at all levels of the organisation, seeking collective responsibility for the achievement of goals
- Demonstrate consideration and respect for other’s feelings and opinions and avoid judging and making assumptions
- Maintain positive working relationships with external contacts in order to maintain the reputation of the Council
- Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved
- Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others
Other conditions
- This post doesn't require a DBS check
- This post is not politically restricted
Job profile updated: July 2026
Values and behaviours
Our values and behaviours are an integral part of who we are; they are the guiding principles that should inform how we work together, support each other and make decisions.
Our organisation thrives on the dedication and passion of its people and it’s important that we embody these values and behaviours and they become a part of our organisational DNA.
Our vision
We will be ambitious, support each other and work together in new ways to achieve outstanding results
Our core values
We value everyone
- We respect, recognise and support our people, residents and businesses
- We listen to each other, understand and treat everyone fairly
- We care about our people and appreciate the unique qualities in us all
We work together
- We respect, recognise and support our people, residents and businesses
- We work as one team, recognising everyone's contribution
- We build strong relationships and partnerships to deliver better outcomes
We are flexible
- We embrace change and new ways of working
- We are adaptable, open to new ideas and focus on solutions
- We aim to constantly improve, and we are not afraid to challenge the status quo
