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Job application FAQ's

Job application FAQ's

How do I create an online user account to apply for jobs?

Select Apply online on the job you wish to apply for, then select New user registration. Please complete all the required information including your email address, as this is where we will send all information relating to your job application/s. Click submit and you will then receive an email to confirm your registration details.

Will my email address be used for other purposes?

No, it will only be used to contact you about your application.

Where can I view my account details?

You can view your account details by clicking on About me on the top menu bar.

I’ve forgotten my password, how can I log in?

Select Forgotten Password on the top menu bar and enter the required information. You’ll be sent an email containing a link to reset your password. Please note - this link is only valid for six hours from the time it is sent to you. If you already work for BDC, please email HR.

I’ve entered my password several times and I still can’t login, what can I do?

Your account will deactivate if you enter the password incorrectly more than three times. To reactivate your account please email humanresources@braintree.gov.uk.

I want to apply for a couple of jobs, can I just submit one application?

No. You will need to complete and submit an application for each job you wish to apply for as your supporting statements will need to be specific to each role. However, most of the information you enter will be kept within your user account and will appear each time when you login.

Do I have to complete my application form in one session online or can I go back to it at a later date?

You may save you application and return to it later. Please remember to submit it by the closing date though.

I’ve submitted my application but I’ve made some mistakes and/or missed some information, how can I amend it?

Once you‘ve clicked the submit application button, you cannot make any changes to your application. Neither can you submit another application for the same job vacancy. You can contact Human Resources who can delete your application and you can then start the application process again. Email humanresources@braintree.gov.uk or telephone 01376 552525 and ask for HR.

I’ve completed each page of the application, but it won’t let me submit it.

Check that you have completed all mandatory fields (marked with a red asterisk).

On the Application Summary page, there should be a green tick next to each page of the application form. If a green tick is missing, click on the page and enter information into the mandatory field you have left blank.

Can I send in my CV instead of completing the application form?

If applicable, you are able to attach a CV to your application but you must still complete the mandatory fields on the application form. However, for some jobs, we will only accept a fully completed application form. This will be made clear when you apply.

Can I complete a paper copy of the application form, instead of using the online system?

Applications should be submitted via our online system where possible. Paper copies can only be accepted if you don’t have any access to the internet. Email humanresources@braintree.gov.uk or telephone 01376 552525 and ask for HR to request a paper form.

What’s the deadline for applications?

Each vacancy closing date is stated on the vacancy details page. All positions close at midnight on their specified closing date.

Can I print my application form when I have submitted it?

Yes, click on My applications on the top menu, tick the select box and “send email” button – this will email you a copy of the application form which you can then print off if you wish.

The closing date has passed, can I submit a late application?

No. Once the midnight deadline has passed, the position details are removed from the system and applications can no longer be submitted. All part-saved applications will also be automatically deleted from the system at this time.

I’m a Braintree District Council employee and I can’t log in, what can I do?

Email humanresources@braintree.gov.uk or telephone 01376 552525 and ask for HR.

I’m a Braintree District Council employee and some of the personal information you hold about me is incorrect. How can I update it?

You’ll need to log in to MySelf and update your details. For the update to show on your application, you will need to delete any application you have started and start again after you have made the changes.

I am expecting emails from you, but have not received anything – what’s gone wrong?

Please check your junk/spam mailbox as your email may have wrongly interpreted the email as junk.