Measuring success
Measuring success
| KPI | Target |
|---|---|
| Number of affordable homes delivered | 250 each year |
| Participation levels across our sport centres | Data only ** |
| Number of homelessness cases prevented | Data only |
| Percentage of major planning applications decided on time | 70% |
| Percentage of minor planning applications decided on time | 70% |
| Percentage of other planning applications decided on time | 85% |
| Percentage of planning applications overturned on appeal | 10% |
| Number of new startup businesses | Data only |
| Number of businesses accessing business support | Data only |
| Percentage of household waste sent for reuse, recycling and composting | 55% |
| Kilograms of residual household waste collected per household | 385 kgs |
| Percentage of accessible non-hazardous fly tips on public land cleared within 24 hours of being reported | 95% |
| Percentage of Disabled Facilities Grants approved within timescale | 80% |
| Average call answer time in the Customer Service Centre | 45 seconds |
| Percentage of invoices paid within 30 days | 98% |
| Number of people transacting with the Council online | Data only |
| Time taken to process housing benefit/council tax benefit new claims | 16 days |
| Time taken to process housing benefit claim changes | 5 days |
| Percentage of stage 1 complaints dealt with in timescale | 90% |
| Collection for Council Tax | 97.5% |
| Collection for Business Rates | 97.5% |
** This Performance Indicator will be ‘Data Only’ for one year to allow the new leisure provider to baseline activity. Targets will be introduced in 27/28.
Local Outcomes Framework
The Council will also use the Local Outcomes Framework in our wider performance monitoring over the life of this Plan. The Framework provides a set of metrics that reflects sixteen priority areas that matter most to local communities and will demonstrate the impact of working with partners across several areas.