Our Plan to 2028

Fit for the future

Better ways of working - Embed more effective collaborative and efficient working practices.
Be ready for transition - Ensure teams and systems are prepared for upcoming organisational or structural changes
Digital strategy - Implement key elements of the digital strategy to improve services and internal capabilities
Service reviews - Improve services, meet new obligations, and enhance financial resilience.

Review resources and capacity to ensure that key organisational priorities can be delivered.
Support and develop people across the organisation to ensure that our culture has the resilience to respond to change and drive continuous improvement.
Review and improve corporate processes to ensure operational efficiency by removing duplication and aligning processes across the organisation.
Deliver our skills programme focusing leadership skills, digital skills and the skills required to deliver services now and in the future, building confidence and capabilities in the workforce.

Carry out service reviews to ensure services remain efficient, aligned with strategic priorities and financially sustainable by identifying improvements, enhancing customer experience and driving continuous improvement.

Create digital customer approaches to selfservice and improve user experience.
Identify further system automation and integration opportunities through service reviews and feedback.
Make the best use of technology to improve productivity and customer service.
Explore and implement better use of AI and data to drive efficiency, inform decisionmaking and innovation in service delivery.
Ensure cyber security policies and training meet current and future needs.