Garden waste

If you already have a green bin, you can continue to use this when you subscribe. For new, replacement or additional bins, a £34 one-off charge will apply per bin, plus an annual subscription fee to pay for collections.

The full-year subscription fee is £55. However, you can take advantage of a half-price early bird discount in the first year if you sign-up to the service by 30 November 2023. This will reduce the price to £27.50 for 13 months (March 24 to March 25) which works out at just £1 per fortnight.

If you have previously upgraded to a 240L bin, you may continue to use this for the same price until such time as the bin needs to be replaced, at which point a 180L bin will be offered (there is no longer an option to have a 240L bin).

No, payment must be made in full when you take out the subscription.

The work required to empty a bin is the same regardless of its size, despite the difference in volume.

Missed collections must be reported within 2 working days.

You can report a missed bin by:

• completing our online missed bin form
• emailing our Customer Services on csc@braintree.gov.uk
• calling Customer Services 01376 552525

In the event of severe weather conditions or unforeseen circumstances such as a vehicle breakdown, we will make every reasonable attempt to make alternative collection arrangements to ensure waste does not accumulate.

No, the charge is not refundable, although if you move to another address within the district, the subscription can be transferred to your new address. You must ensure you take your bin with you and let us know your new address in good time.