More than 99.4 per cent of 144,000 residential collections were successfully completed in the first week of the new arrangements.
The service, which launched on 1 June, experienced some challenges in the first few days as crews adapted to new collection routes, as with any major operational change. However, these issues were addressed quickly through close joint working, and performance improved steadily over the course of the week.
During this early stage of implementation, the Council recognises that there may still be occasional instances where collections are not completed on the scheduled day. In these cases, residents are asked to report a missed bin on the Council’s website and leave their bins out and crews will aim to return the following day.
The Council’s Customer Services team has supported residents throughout the transition. Residents are encouraged to visit the Council’s website for the latest updates or to report any issues, as this is often the quickest way to access information and assistance.
Councillor Peter Schwier, Cabinet Member for Operations and Pride in Place at Braintree District Council said: “We know changes to essential services can take time to settle down, and I would like to thank residents across the district for their patience and support as the new waste collection service beds in.
Completing more than 99.4 per cent of collections in the first week is a strong achievement and reflects the hard work of crews and teams across the Council. We will continue to monitor the service closely and, where issues do arise, we are committed to putting them right as quickly as possible.”
For the latest updates or to report an issue, visit Braintree District Council’s website: www.braintree.gov.uk/wastechanges or for those without internet access, call the Customer Service Centre on 01376 552525