Job Profile for Waste Services Manager

Job Details

Job title: Waste Services Manager

Salary/Grade: SMG1

Service: Operations

Reports to: Operations Manager

Manages/Supervises: Assistant Waste Managers & Team Leaders

Job purpose

1. To take a leading role in the delivery of the Council’s Waste Services Operation including Refuse, Recycling, Commercial Waste and the Waste Transfer Station providing a clear sense of direction, optimism and purpose across key areas of the service changes. 

2. To act as the Council’s CoTC Licence Holder for Cordon’s Farm Waste Transfer Station and take the lead role in ensuring compliance is maintained in accordance with the Environmental Agency Licence conditions and other 
   Regulations.

3. Ensure compliance with statutory duties e.g. Operator’s Licence Compliance and Health and Safety within the remit of the post are fully met.

Principal Accountabilities

1. Manage and oversee the provision of high-quality customer focused services provided by the Waste Operations, ensuring they are responsive to change and embrace best practice in terms of efficiency and high performance.

2. Provide forward thinking operational leadership, support, motivation and development to the managers/supervisors/team leaders and to co-ordinate with other Operations staff to ensure a cohesive and integrated approach to the delivery of services.

3. Develop and deliver robust staff performance management arrangements appropriate to Waste Management services, ensuring managers/supervisors/team leaders are effective in the management of employees within the front-line services.

4. Develop the managers/supervisors/team leaders and their teams ensuring a Corporate and departmental cross cutting approach to working to deliver exceptional standards and strong continuous improvement.

5. Ensure the Operations team is fully and effectively trained including, managers/supervisors/team leaders, to develop staff skills to the right level at the right time, to meet changing service priorities and take the lead for the Operations Staff Training Matrix Programme and associated activities.

6. Ensure the delivery of service improvements through continuous review of the Waste Management services and to ensure the effective and efficient use of associated resources. 

7. Participate in partnership working across departmental, organisational and cross border boundaries which continues to meet the needs of the Council and provides the best use of resources and best practice.

8. Implement and maintain a strong performance culture of continuous improvement, securing effective and sustained performance improvement and ensuring a pro-active approach to changing customer/service/legislation requirements. 

9. Ensure the effective and efficient implementation of the Council’s Policies and service specific projects and programmes and the effective use of Waste Management resources. 

10. Prepare in conjunction with the Operations Manager financial estimates, monitor agreed budgets  and be accountable for the financial controls affecting the services within Waste Management Service.

11. Contribute to the development and monitoring of the Operations Business Plan, prepare Annual Service Plans for the service and deliver high profile and departmental projects. 

12. To develop and lead on the Waste Strategy for the Council and to assess future impacts such as housing growth and local government reform/devolution.

13. Establish and maintain effective communication mechanisms and foster good working relationships within Operations including excellent industrial relations with Trade Union Representatives. 

14. Establish and maintain external links with suitable comparative organisations and professional bodies to assist in the development of performance benchmarking/best practice and to represent Operations at meetings, presentations etc.

15. Promote and maximise attendance at work, and proactively address poor performance in service, should employee attendance levels become unacceptable. 

16. To ensure the Health and Safety of Employees at work through the implementation and monitoring of the Council’s/Departmental Health and Safety Policies/Plans in accordance with all statutory requirements. 

17. Develop and approach Equal Opportunities in terms of both service delivery and employment in accordance with the Councils Policies and procedures.

18. To deputise for and represent the Operations Manager as required. 

19. Maximise opportunities for efficiencies as well as income generation including trade waste, tipping away, recycling credits and sale of materials.

20. Participate in Operations Emergency Duty Officer Rota and co-ordinate and manage resources required for any emergency works outside normal working hours. 

21. Participate and attend if necessary, in Fire/Intruder alarm calls from monitoring centre and coordinate any support resources required for any emergency works outside normal working hours, including organising and participation in any weekend working following a bank holiday as part of catch up.

22. Support the Council’s Transport Manager in ensuring compliance with the Operator’s Licence through the effective management of the Drivers and compliance with the various processes, practices and procedures for all vehicles used within the waste service.
     

Corporate Accountabilities

• To take responsibility for maintaining own health and attendance.
• To support, contribute and comply with quality and governance procedures as directed by management.
• To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
• To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.
• Any other duties as required to support the business, including maintaining business continuity and during civil emergencies. All staff may on occasions be called upon to support the Council to deal with emergency situations affecting the community we serve. In the event of an emergency or a rehearsal for such an event, you may be required to attend at times and at locations outside of the normal hours and duties of the post and to adopt duties directed by the Chief Executive or their nominated representative for the duration of the emergency.
• Any other associated duties detailed by Head of Service or his representative.
• To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience & Qualifications

1. Experience of working with large teams of people.
2. CoTC (Essential) 
3. CPC (Desirable) 
4. Member of a Professional Waste body (i.e. CIWM) (Desirable) 
5. Experience of delivering Waste Management services. 
6. Exceptional working knowledge of waste, vehicles and transport legislation. 
7. Experience of business/service planning and of performance management. 
8. Experience of corporate working and management in a comparable organisation. 
9. Experience of delivering innovative and effective waste and transport initiative.

Post-holder may also be required to undertake further training, both in-house and externally based.

Skills and Knowledge

1. Extensive knowledge and experience of working at a leadership level within Waste Services, with knowledge of front-line service delivery aimed at delivering excellent customer service and value for money
2. Ability to lead, change and develop the Waste Services whilst, maintaining consistency with corporate values and ethics, working with uncertainty, ambiguity and change and developing appropriate relationships with staff, managers and external partners
3. Ability to manage, develop, engage and motivate staff. 
4. Excellent knowledge of health & safety legislation and associated regulations. 
5. Extensive people management skills. 
6. Excellent communication skills including written, presentational and verbal.
7. IT skills, WORD, EXCEL, POWERPOINT.
8. Knowledge of Equal Opportunities policies and practices.
9. Strong negotiating skills.
10. Ability to establish and maintain positive working relationships at all levels, both internally and externally. 
11. Ability to establish a credible, high-profile presence with Councillors, staff and other colleagues.
12. Ability to prioritise a heavy and fluctuating workload and meet associated deadlines.
13. Ability to provide comprehensive responses to complaints.
14. Working hours – must be able to work flexibly. In addition must be prepared to attend some evening meetings (upon request by your manager)
15. Current full driving licence required

Competencies

(Tested at the interview stage)

Communicating Effectively 

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation

• Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding
• Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions
• Present information and ideas in a clear and understandable way which avoids jargon
• Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
• Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach

Performing efficiently and effectively 

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results. Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems

• Ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council
• Plan your workload effectively, reporting achievements and problems to appropriate managers and project leaders
• See tasks and objectives through to completion
• Approach challenges with drive and enthusiasm
• Strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability
• Create novel solutions to improve services and ways of working and challenge conventional practices
• Seek out income generating opportunities and efficiencies and aim to provide more for less to achieve the best possible value and high standards of service delivery
• Be enthusiastic about the Council’s services and look for opportunities to promote and sell them

Using and managing resources efficiently and effectively 

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc..

• Take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage
• Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness
• Seek out ways to improve the use of resources

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services

• Provide a helpful and friendly service to customers, both internally and externally
• Take responsibility for following up on enquiries and solving customer issues
• Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”
• Ensure that you have a full understanding of the needs and requirements of the customer
• Seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition

• Co-operate and work well with colleagues at all levels of the organisation, seeking collective responsibility for the achievement of goals
• Demonstrate consideration and respect for other’s feelings and opinions and avoid judging and making assumptions
• Maintain positive working relationships with external contacts in order to maintain the reputation of the Council
• Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved
• Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others

Other conditions

• This post doesn't require a DBS check 
• This post is not politically restricted

Job profile updated
April 2026

Values and behaviours

Our values and behaviours are an integral part of who we are; they are the guiding principles that should inform how we work together, support each other and make decisions.

Our organisation thrives on the dedication and passion of its people and it’s important that we embody these values and behaviours and they become a part of our organisational DNA.

Our vision

We will be ambitious, support each other and work together in new ways to achieve outstanding results

Our core values