Job profile for LGV Category C (HGV Class 2) Waste Services Driver/Loader

Job Details

Job title: LGV Category C (HGV Class 2) Waste Services Driver/Loader

Salary/Grade: Operational Grade SCP 15 - 17

Service: Operations

Reports to: Assistant waste managers

Job purpose

To drive an LGV Category C vehicle or any other allocated vehicles within the category of the licence in accordance with the Manufacturers operating instructions, Road Traffic Legislation, and the Council’s Operators Licence and Insurance procedures.

To undertake the collection, loading and disposal of all residual and recycling (including, but not limited to, mixed recycling, paper and card, food waste, garden waste, absorbent hygiene products (AHP), glass and bulky waste) from residential, bring banks and commercial premises throughout the Braintree District Council.

To deliver and maintain high levels of customer satisfaction across all services and actively participate in achieving the Council’s core objectives and ensure the district remains clean and safe for the residents of Braintree.

Principal accountabilities

1. To drive an LGV Cat C vehicle or any other allocated vehicles within the category of the licence in accordance with the Manufacturers operating instructions, Road Traffic Legislation, and the Council’s Operators Licence and Insurance procedures. To adhere to any reasonable requests made by the Councils Transport Manager.
2. To ensure the vehicle is maintained in a clean and tidy condition, undertake all associated driver’s maintenance checks in full compliance with the manufacturers guidance and report all defects using the Defect Reporting Procedure.
3. To complete all relevant documentation in respect of the above, including daily/weekly drivers hours logs.
4. To ensure all staff on route load the vehicle and operate the ancillary equipment in accordance with the Manufacturer’s instructions, and any BDC Policies (as per the Drivers Handbook).
5. To maintain a good standard of driving in relation to road conditions and other road users ensuring your personal safety, the safety of other staff and safety of members of the public.
6. To wear and use the Council’s protective uniform/equipment correctly and comply with safe working practices and all requirements relating to Health and Safety in the depot or out on route in the public domain. Additionally comply with the Health and Safety Policies of third-party premises i.e. facilities as directed by management or the disposal authority.
7. Ensure all staff allocated to route fully adheres to the requirements and any concerns of safety or behaviour are reported to your line manager, including near misses, accidents and accidents.
8. To maintain a professional conduct at all times and adhere to the Council’s values to enhance the Council’s reputation for providing services to the highest standard and quality.
9. To assist with the collection and loading of all types of materials from residential, bring banks  and commercial premises in various receptacles, i.e. wheeled bins (2 and 4 wheeled bins of all sizes), food recycling caddies, boxes, sacks (black, clear, AHP, clinical, trade) and sorting on site where applicable. To assist with the collection and loading of the above, across all routes when required to do so by your line manager.
10. To operate the electronic reporting device and provide accurate real time updates for the collections on all scheduled working days, including but not limited to, excess waste, not outs, no access, unauthorised receptacle, contamination, obstructions, adverse weather and other events as deemed appropriate. Additionally, to ensure that scheduled collection addresses are checked for assisted collections and other notes that support collections and any missed collections allocated are completed.
11. To undertake other service activities when requested i.e. bin/box/sack deliveries, calendar deliveries, special collections, depot cleaning/maintenance, vehicle cleaning etc.
12. To work weekends/bank holidays when requested by your line manager to meet Service need due to adverse weather, bank holiday catch up or other unforeseen circumstances.
13. To assist other crew members, providing advice and direction particularly to new employees and temporary workers. Additionally, to assist other waste service crews when instructed to do so.

Corporate accountabilities

• To take responsibility for maintaining own health and attendance. 
• To support, contribute and comply with quality and governance procedures as directed by management.
• To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
• To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.
• Any other duties as required to support the business, including maintaining business continuity and during civil emergencies. All staff may on occasions be called upon to support the Council to deal with emergency situations affecting the community we serve. In the event of an emergency or a rehearsal for such an event, you may be required to attend at times and at locations outside of the normal hours and duties of the post and to adopt duties directed by the Chief Executive or their nominated representative for the duration of the emergency.
• Any other associated duties detailed by Head of Service or their representative.
• To advise your Line manager if, at any time, the above duties and responsibilities cannot be performed, detailing why.

Skills, knowledge and experience

(Tested at application and interview stage)

Experience and qualifications

• Full LGV Category C (HGV Class 2) Driving Licence or above (essential)
• Drivers CPC qualification with a minimum of 6 months before expiry (essential)
• Rear-steer experience (desirable)  
• Working in an outdoor environment
• Working in a physically demanding, manual job role
• Working in a public facing role interacting with customers
• Working with collection/delivery schedules (desirable)
• Experience of working as part of a Waste Management Contract (desirable)

Skills, knowledge and other requirements

• Must be fully conversant with all regulations in respect of driving commercial vehicles up to Category C level (or above), i.e. tachographs, domestic driving hours, vehicle maintenance and defect reporting
• Must be physically fit and able to collect and load wheeled bins/boxes/caddies/sacks
• Able to work effectively as part of a team/crew, provide good communication skills and motivate a team
• Good customer service skills
• Able to use own initiative
• High degree of awareness of in respect of personal health and safety including manual handling
• Requirement to be literate and numerate in order to accept and complete the necessary work instructions.
• Flexible approach to working hours and be able to provide regular and effective attendance.
• Ability to work weekends/bank holidays sometimes at short notice to meet the needs of the Service
• Positive attitude and ability to contribute to a supportive team environment
• Must be willing to learn and attend training as directed by your line manager

Competencies

(Tested at interview stage)

Communicating effectively

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation

• present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding
• listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions
• present information and ideas in a clear and understandable way which avoids jargon
• seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
• choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach

Performing efficiently and effectively

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.  Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems

• ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council
• plan your workload effectively, reporting achievements and problems to appropriate managers and project leaders
• see tasks and objectives through to completion
• approach challenges with drive and enthusiasm
• strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability

Using and managing resources efficiently and effectively

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

• take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage
• use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness
• seek out ways to improve the use of resources

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services

• provide a helpful and friendly service to customers both internally and externally
• take responsibility for following up on enquiries and solving customer issues
• make efforts to fully understand the customer’s needs and avoid assuming that “we know best”
• ensure that you have a full understanding of the needs and requirements of the customer
• seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition

• co-operate and work well with colleagues at all levels of the organisation seeking collective responsibility for the achievement of goals
• demonstrate consideration, and respect for other’s feelings and opinions and avoid judging and making assumptions
• maintain positive working relationships with external contacts in order to maintain the reputation of the Council
• seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved
• demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others

Other conditions

• This position does not require a DBS check
• This position is not politically restricted

Job profile updated
June 2026

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