Job Details

Job title: Waste Review Assessment and Engagement Officer

Salary/Grade: Grade 3

Service: Operations

Reports to: Operations Support Manager

Job purpose

To ensure relevant stakeholders are informed and engaged, including through face to face communications and assessments around the District, to support the Council’s delivery of its Waste Service Review.

To support the development and implementation of the Waste Service Review.

Principal Accountabilities

• Working across the district directly with residents and stakeholders to deliver and collate key research and develop feedback on learnings that will inform the waste review.

• To identify risks, issues and opportunities by undertaking site assessments across the district to effectively inform the direction of the waste review.

• Visit properties and, where necessary, engage with households to establish any potential additional considerations required to enable delivery of the waste review outcomes.

• Support the implementation of comprehensive communications related to business goals and ensure delivery of all relevant project milestones within the timeline.

• Participate in the design and delivery of campaigns within the community, engaging directly with the public, measuring the effectiveness and analysing impact to ensure approaches are altered, as required.

• To work with the project teams and other stakeholders to support development and implementation of the Waste Service Review and any relevant project strategies and plans.

• Proactively contribute to, and support, delivery of communication plans.

• Create, edit, and distribute high-quality content for various communication channels, including newsletters, internet, emails, and social media.

• Assist in managing communications during critical milestones, ensuring timely and accurate information dissemination.

• Support the collation of stakeholder feedback and identify areas for improvement.

• Encourage best practice and innovation by benchmarking and understanding current trends and new developments in communication and areas relevant to waste services.

• Ensure all communications are consistent with the Council’s policies and values.

• Support the tracking and analysis of communication initiatives, providing regular reports and recommendations for improvement.

Corporate Accountabilities

• To take responsibility for maintaining own health and attendance.

• To support, contribute and comply with quality and governance procedures as directed by management.

• To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.

• Any other associated duties detailed by Head of Service or their representative.

• To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.

• Any other duties as required to support the business, including maintaining business continuity and during civil emergencies.

• To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience and Qualifications

• Positive experience in customer relations or a customer facing role.

• Enhanced experience in data collation and analysis.

Skills and Knowledge

• Excellent written and verbal communication skills.

• Strong organisational and project management awareness.

• Proficiency in using various communication and research tools and platforms (e.g., Microsoft Office, intranet systems, data analysis software, project management tools and databases).

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Creative thinking and problem-solving skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Detail-oriented with a strong focus on accuracy.

• High level of professionalism and interpersonal skills.

• Proactive and adaptable to changing circumstances.

Competencies

(We test this at interview stage)

Communicating Effectively 

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation:

• present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding
• listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions
• present information and ideas in a clear and understandable way which avoids jargon
• seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
• choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach
• communicate with colleagues and customers in a manner which is clear, fluent, accurate and concise

Performing efficiently and effectively 

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.  Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems

• ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council
• plan your workload effectively, reporting achievements and problems to appropriate managers and project leaders
• see tasks and objectives through to completion
• approach challenges with drive and enthusiasm
• strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability

Using and managing resources efficiently and effectively

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

• take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage
• use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness
• seek out ways to improve the use of resources

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services

• provide a helpful and friendly service to customers both internally and externally
• take responsibility for following up on enquiries and solving customer issues
• make efforts to fully understand the customer’s needs and avoid assuming that “we know best”
• ensure that you have a full understanding of the needs and requirements of the customer
• seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition

• co-operate and work well with colleagues at all levels of the organisation seeking collective responsibility for the achievement of goals
• demonstrate consideration, and respect for other’s feelings and opinions and avoid judging and making assumptions
• maintain positive working relationships with external contacts in order to maintain the reputation of the Council
• seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved
• demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others

Other conditions

• This post doesn't require a DBS check 
• This post is not politically restricted
• This post requires you to have a full UK driving license

Job profile updated: January 2025

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