Job Profile for Estates Surveyor

Job Details

Job title: Estates Surveyor

Salary/Grade: SMG1

Service: Property & Asset Management

Reports to: Head of Property & Asset Management

Manages/Supervises: Supervision of Property Officers, Contractors and consultants for site specific works

Job purpose

The estate management of an allocated commercial and corporate property portfolio to maximise value for the Council. The estate includes investment commercial property, corporate property, community centres, open spaces, and leisure centres.

Principal Accountabilities

Landlord and Tenant professional and estate management work including leasehold and rent review negotiations, using comparable market evidence for the investment portfolio and land to maximise value.
Advise colleagues on the best course of estates action, supporting colleagues with their service objectives.
Ensuring details are processed by the asset team so that records are accurate and rent is raised correctly, including business rates.
Monitor debt on the allocated portfolio for monthly review with the Head of Service. Taking instructions in relation to enforcement action.
Progress leases, licences, wayleaves, easements, from agreement of Heads of Terms through to a successful completion.
Undertake agency work including viewings, support with valuation inspections.
Conduct a programme of property and land inspections to check L&T obligations, documenting records and working with the wider team to plan remedial works.
Deal with estates issues such as land management disputes, encroachment, unauthorised structures, and assist other services with remedial action.
Ensuring H&S and EPC property compliance for areas the Landlord controls, with support from the Asset & Project Officer and the Building Surveyor, identify remedial works, support with tenant liaison.
Support the Council’s annual asset valuation programme, responding promptly to queries from finance and audit.
Assist the Building Surveyor and Asset & Project Officers with tenant liaison for minor works, ensuring relationships with occupiers are maintained to mitigate claims for loss of income.
Support the service to identify surplus and underutilised properties.
Support with the governance processes including ensuring property transaction processes are completed, assist the HOS with reports and committee requirements.

Important to note this role includes site visits which may not be on a public transport route, so use of a vehicle is required.

Corporate Accountabilities

To take responsibility for maintaining own health and attendance.
To support, contribute and comply with quality and governance procedures as directed by management.
To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.
Any other duties as required to support the business, including maintaining business continuity and during civil emergencies. All staff may on occasions be called upon to support the Council to deal with emergency situations affecting the community we serve. In the event of an emergency or a rehearsal for such an event, you may be required to attend at times and at locations outside of the normal hours and duties of the post and to adopt duties directed by the Chief Executive or their nominated representative for the duration of the emergency.
Any other associated duties detailed by Head of Service or his representative.
To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience & Qualifications

Ideally Membership of RICS, ARIC or working towards professional accreditation.
Educated to degree level in property discipline.
Several years’ experience of estates management on commercial and corporate property portfolios ideally some of this within the public sector.
Extensive experience of conducting rent reviews, lease renews, including good understanding of the processes to follow.
Extensive experience in transaction negotiations, utilising correct process to identify correct rental levels.
Ability to build and maintain strong relationships with staff, members, tenants, consultants and contractors.
Ability to work in pressurised environment, to prioritise work, to positively manage expectations.
Good ability to utilise the Council’s property database, Microsoft offices, finance database for orders etc.
Excellent communication skills, and ability to write structured professional reports.
Ability to work as part of a team.

Skills and Knowledge

Significant experience in L&T professional work on a commercial portfolio
Significance experience in estates management on a commercial portfolio
Experience working withing the public sector

Competencies

(Tested at the interview stage)

Communicating Effectively

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation

Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding
Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions
Present information and ideas in a clear and understandable way which avoids jargon
Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach

Performing efficiently and effectively

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results. Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems.

Ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council
Plan your workload effectively, reporting achievements and problems to appropriate managers and project leaders
See tasks and objectives through to completion
Approach challenges with drive and enthusiasm
Strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability
Create novel solutions to improve services and ways of working and challenge conventional practices
Seek out income generating opportunities and efficiencies and aim to provide more for less to achieve the best possible value and high standards of service delivery
Be enthusiastic about the Council’s services and look for opportunities to promote and sell them

Using and managing resources efficiently and effectively

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

Take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage
Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness
Seek out ways to improve the use of resources

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services.

Provide a helpful and friendly service to customers, both internally and externally
Take responsibility for following up on enquiries and solving customer issues
Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”
Ensure that you have a full understanding of the needs and requirements of the customer
Seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition.

Co-operate and work well with colleagues at all levels of the organisation, seeking collective responsibility for the achievement of goals
Demonstrate consideration and respect for other’s feelings and opinions and avoid judging and making assumptions
Maintain positive working relationships with external contacts in order to maintain the reputation of the Council
Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved
Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others

Other conditions

This post doesn't require a DBS check
This post is not politically restricted

Job profile updated
August 2026

Values and behaviours

Our values and behaviours are an integral part of who we are; they are the guiding principles that should inform how we work together, support each other and make decisions.

Our organisation thrives on the dedication and passion of its people and it’s important that we embody these values and behaviours and they become a part of our organisational DNA.

Our vision

We will be ambitious, support each other and work together in new ways to achieve outstanding results

Our core values

We value everyone

We respect, recognise and support our people, residents and businesses
We listen to each other, understand and treat everyone fairly
We care about our people and appreciate the unique qualities in us all

We work together

We respect, recognise and support our people, residents and businesses
We work as one team, recognising everyone's contribution
We build strong relationships and partnerships to deliver better outcomes

We are flexible

We embrace change and new ways of working
We are adaptable, open to new ideas and focus on solutions
We aim to constantly improve, and we are not afraid to challenge the status quo