Job Profile for Environmental Health Triage and Enforcement Coordinator

Job Details

Job title: Environmental Health Triage and Enforcement Coordinator

Salary/Grade: TBC

Service: Public Health and Housing

Reports to: Public Health and Housing Manager

Manages/Supervises: N/A

Job purpose

To provide initial triage, assessment and coordinated case management for public health & housing enquiries, complaints, and statutory referrals. This includes administering and coordinating Environmental Health responses to tenant and landlord referrals arising from the Renters Rights Act 2025, and acting as a key liaison between Environmental Health, the Housing Department, and the Street Scene Enforcement Team.

The postholder will support effective enforcement, promote safe and healthy housing conditions, and ensure timely, proportionate, and compliant delivery of the Council’s statutory duties.

Principal Accountabilities

1. Undertake initial triage of enquiries, service requests, and statutory referrals from residents, landlords, partner agencies, and internal departments.
2. Ensure effective case allocation, categorisation, and prioritisation in accordance with Environmental Health service standards and statutory timeframes.
3. Act as the primary liaison between Environmental Health, the Housing Department, and the Street Scene Enforcement Team regarding housing condition cases, environmental enforcement concerns, and referrals generated under the Renters Rights Act 2025.
4. Co‑ordinate the receipt, validation, and progression of tenant and landlord referrals, ensuring compliance with new statutory obligations and maintaining clear, auditable case management records.
5. Provide initial customer contact, explaining processes, expected timeframes, statutory powers and responsibilities, and managing expectations appropriately.
6. Support officers by preparing and issuing letters, formal notices, evidence files, and documentation in accordance with enforcement procedures and legal requirements.
7. Assist with arranging and supporting joint inspections, multi‑agency visits, and case conferences where cross‑departmental co‑ordination is required.
8. Work closely with Housing Officers to ensure alignment between enforcement actions and tenancy‑related interventions, homelessness prevention duties, and safeguarding considerations.
9. Maintain and update casework, actions, risk assessments, and outcomes within the Environmental Health case management system (e.g., Uniform), ensuring accuracy and consistency of data.
10. Act as a super user for relevant IT systems, supporting system development, troubleshooting, reporting functions, and improved digital workflows within the service.
11. Identify opportunities to improve customer journeys, streamline triage processes, and strengthen joint working arrangements across departments.
12. Provide administrative support to Public Health & Housing enforcement officers including meeting notes, file preparation, and production of reports.
13. Support the Environmental Health Public Health and Housing Manager in preparing data returns, performance reports, service audits, and information requests.
14. Build and maintain constructive working relationships with internal teams, landlords, tenants, and external partner agencies to support improved outcomes and service efficiency.
15. Support colleagues in responding to public health and environmental hazards in line with the Council’s enforcement policies, including contributing to prevention, detection, and deterrence activities

Corporate Accountabilities

• Take responsibility for maintaining own health, safety, and attendance.
• Support and comply with quality, performance, and governance procedures as directed by management.
• Actively promote and apply the Council’s Equal Opportunities Policy.
• Apply and uphold the Council’s Safeguarding Procedures in all areas of responsibility.
• Undertake duties to support business continuity or respond to civil emergencies as required, including outside normal working hours.
• Perform any other duties required to support the service as directed by the Head of Service or their representative.
• Notify the line manager promptly if responsibilities cannot be performed for any reason.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience and Qualifications

• Experience in a regulatory, housing, public health, or customer‑facing environment.
• Experience of case management, triage, or coordinating complex enquiries.
• Experience of working with vulnerable individuals and an understanding of safeguarding responsibilities.
• Proven administrative experience, with strong organisational skills.
• Experience preparing agendas, taking minutes, and supporting multi‑agency or operational meetings.

Skills and Knowledge

• Understanding of housing conditions, environmental health principles, and relevant legislation (e.g., Housing Act 2004, Renters Rights Act 2025, Environmental Protection Act 1990).
• Strong written and verbal communication skills.
• Ability to prioritise a busy workload, manage competing demands, and meet strict deadlines.
• Good IT skills including case management systems and Microsoft Office applications.
• High standards of customer service, with an ability to deal sensitively with vulnerable customers.
• Ability to work with accuracy and attention to detail in a fast‑paced environment.

Competencies

We test this at interview stage

Communicating Effectively 

• Communicate clearly in written, spoken, and electronic formats, avoiding jargon.
• Listen actively and check understanding, avoiding assumptions.
• Adapt communication style appropriately to the situation and audience.
• Maintain respectful communication and consider diverse needs.

Performing efficiently and effectively 

• Manage workload in line with service priorities and Council objectives.
• Complete tasks to deadlines and follow through to completion.
• Seek continuous improvement and contribute ideas to enhance service delivery.
• Demonstrate drive, initiative, and commitment to high performance.

Using and managing resources efficiently and effectively 

• Manage time effectively and work to minimise waste.
• Use resources responsibly and identify opportunities for improved efficiency.
• Support digital and data‑driven approaches to improve service outcomes.

Engaging with the customer

• Provide a helpful, informed, and responsive service to internal and external customers.
• Take ownership of enquiries and work towards positive resolution.
• Understand customer needs and seek feedback to improve service delivery.

Working well together

• Build positive relationships with colleagues, partners, and customers.
• Demonstrate respect for others and value differences in perspective.
• Work collaboratively to resolve issues and support joint outcomes.
• Maintain a professional, constructive, and adaptable working style.

Other conditions

• This post doesn't require a DBS check 
• This post isn't politically restricted

Job profile update May 2026

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