Job Details
Job title: Contracts and Projects Technical Officer
Salary/Grade: Grade 3
Service: Operations
Reports to: Contracts and Project Manager
Job purpose
To support the Contracts & Projects Manager in all planning, implementation and delivery of contracts and projects assigned to Operations, ensuring these are undertaken in full compliance with corporate policies and procedures of the Council (e.g. Standing Orders, Financial Regulations, Equalities and Health and Safety).
To plan and manage the inspection programmes and maintenance of operationally managed areas within the district, including but not inclusive of roundabouts, car parks and footpaths.
To support the booking process for events on the Council’s Parks and Open Spaces ensuring organisers provide evidence of compliance with all health and safety and statutory and regulatory requirements.
To assist with the Cemeteries Service 5 year rolling programme of memorial testing, ensuring that compliance is maintained in all health and safety matters and other relevant legislation.
Principal Accountabilities
- To support the Projects and Contracts Manager with all internal and external contracts and projects across a wide range of functions related to Operations services. Ensure compliance with all relevant regulations, procurement and governance, policies and procedures, to ensure a consistently high standard is achieved when procuring goods and services.
- To plan, programme and manage the routine safety inspections of the Council’s Pay and Display car parks, and arrange any repair works as required.
- To plan and manage the routine inspections of (sponsored) Roundabouts and arrange works with the contractor ensuring they meet the standards required to enable commercial sponsorship agreements with third parties.
- To assist in managing the footpath inspection programme, recording all defects and arranging the necessary repairs.
- To provide support in the management of the Traffic Regulation Order (TRO) and Temporary Traffic Regulation Order (TTRO) processes and provide technical responses to members of the public, town and parish councils and county / district councillors. You may also be required to present summary consultation reports (TRO and TTRO’s) to relevant Cabinet members.
- To assist in managing the safety testing of memorial stones in the Council’s cemeteries, ensuring that all processes and protocols are adhered to in line with the ICCM guidelines.
- To plan and manage the annual programme for Events on public open spaces within the District, acting as coordinator and liaising with other departments e.g. Licensing, to ensure that applicants comply with the Council’s Terms and Conditions.
- To project manage small projects, including managing/tracking the finances, any procurement and governance aspects, organising meetings, preparing agendas and minutes, and providing regular updates to the Projects and Contracts Manager.
- To keep up to date with all relevant Procurement and Governance guidance regarding procedures and processes that must be adhered to, ensuring that all work is completed within agreed timescales and budgets and to a high standard.
- To provide information, using databases and other sources of information as required, to enable statutory returns to be completed e.g. Freedom of Information requests.
- To respond to all customers in a prompt, efficient and courteous manner, ensuring that messages are relayed to the appropriate officer(s) for action.
- Raise orders using the Council’s e-procurement systems and process invoices.
- To assist in relief duties in the absence of colleagues within the Strategy and Business Development Team.
Corporate Accountabilities
- To take responsibility for maintaining own health and attendance.
- To support, contribute and comply with quality and governance procedures as directed by management.
- To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
- To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.
- Any other duties as required to support the business, including maintaining business continuity and during civil emergencies. All staff may on occasions be called upon to support the Council to deal with emergency situations affecting the community we serve. In the event of an emergency or a rehearsal for such an event, you may be required to attend at times and at locations outside of the normal hours and duties of the post and to adopt duties directed by the Chief Executive or their nominated representative for the duration of the emergency.
- Any other associated duties detailed by Head of Service or his representative.
To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
Skills, Knowledge and Experience
(Tested at application and interview stage)
Experience and Qualifications
- HNC level, Level 4 qualification or equivalent in relevant subject area.
- Proven experience in Project and Contract Management.
- Relevant experience of working in a busy office environment, under pressure and meeting tight deadlines.
Skills and Knowledge
- Ability to work within a team and the potential coach other employees.
- Excellent IT skills across MS Office and related tools, including Word, Excel, Outlook and databases.
- Strong interpersonal skills to influence, challenge and manage the expectations of stakeholders.
- Excellent organisational skills.
- Proven ability to work on own initiative to drive successful outcomes and maintain motivation.
- Flexible and creative approach to tasks and problem solving.
- Knowledge and understanding of the constraints and issues associated with managing projects, particularly in a local government context.
- Able to demonstrate a high level of accuracy and attention to detail.
- Able to monitor budgets and review financial reports.
- Proven ability to communicate both verbally and in writing at all levels including with Councillors, with confidence and assurance.
Competencies
We test this at interview stage
Communicating Effectively
Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation
- Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding.
- Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions.
- Present information and ideas in a clear and understandable way which avoids jargon.
- Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
- Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach
Performing efficiently and effectively
Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results. Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems
- Ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council.
- Plan your workload effectively, reporting achievements and problems to appropriate managers and project leaders.
- See tasks and objectives through to completion.
- Approach challenges with drive and enthusiasm.
- Strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability.
- Create novel solutions to improve services and ways of working and challenge conventional practices.
- Seek out income generating opportunities and efficiencies and aim to provide more for less to achieve the best possible value and high standards of service delivery.
- Be enthusiastic about the Council’s services and look for opportunities to promote and sell them
Using and managing resources efficiently and effectively
Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.
- Take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage
- Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness
- Seek out ways to improve the use of resources
Engaging with the customer
Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services
- Provide a helpful and friendly service to customers, both internally and externally
- Take responsibility for following up on enquiries and solving customer issues.
- Make efforts to fully understand the customer’s needs and avoid assuming that “we know best.”
- Ensure that you have a full understanding of the needs and requirements of the customer.
- Seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide
Working well Together
Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition
- Co-operate and work well with colleagues at all levels of the organisation, seeking collective responsibility for the achievement of goals
- Demonstrate consideration and respect for other’s feelings and opinions and avoid judging and making assumptions
- Maintain positive working relationships with external contacts in order to maintain the reputation of the Council
- Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved
- Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others
Other conditions
- This post doesn't require a DBS check
- This post isn't politically restricted
Job profile updated
August 2026
Values and behaviours
Our values and behaviours are an integral part of who we are; they are the guiding principles that should inform how we work together, support each other and make decisions.
Our organisation thrives on the dedication and passion of its people and it’s important that we embody these values and behaviours and they become a part of our organisational DNA.
Our vision
We will be ambitious, support each other and work together in new ways to achieve outstanding results
Our core values
We value everyone
- We respect, recognise and support our people, residents and businesses
- We listen to each other, understand and treat everyone fairly
- We care about our people and appreciate the unique qualities in us all
We work together
- We respect, recognise and support our people, residents and businesses
- We work as one team, recognising everyone's contribution
- We build strong relationships and partnerships to deliver better outcomes
We are flexible
- We embrace change and new ways of working
- We are adaptable, open to new ideas and focus on solutions
- We aim to constantly improve, and we are not afraid to challenge the status quo
