Job Profile for Waste and Street Cleansing Manager

Job Details

Job title: Waste and Street Cleansing Manager

Salary/Grade: SMG1

Service: Operations

Reports to: Operations Manager

Manages/Supervises: Assistant Managers and Supervisors

Job purpose

1. Support the Operations Manager in the delivery of the Council’s Waste & Street Cleansing operation including Refuse, Recycling, Commercial Waste and the Waste Transfer Station providing a clear sense of leadership, direction, optimism and purpose across all service areas.
2. To act as the Council’s CoTC Licence Holder for Cordon’s Farm Waste Transfer Station and take the lead role in ensuring compliance is maintained in accordance to the Environmental Agency Licence conditions and other Regulations
3. To act as the Operational Training Liaison Officer for all frontline teams
4. Ensure other statutory duties e.g. Operator’s Licence Compliance and Health and Safety within the remit of the post are fully met

Principal Accountabilities

1. Manage and oversee the provision of high quality customer focused services provided by the Waste & Street Cleansing Service ensuring they are responsive to change and embrace best practice in terms of efficiency and high performance under the Councils Corporate Objectives.
2. Provide forward thinking operational leadership, support, motivation and development to the managers/supervisors and to co-ordinate with other Operations staff to ensure a cohesive and integrated approach to the delivery of these services.
3. Develop and deliver robust staff performance management arrangements appropriate to Waste Management & street cleansing services, ensuring managers/supervisors are effective in the management of employees within the front line services.
4. Develop the managers/supervisors and their teams ensuring a Corporate and departmental cross cutting approach to working in order to the deliver exceptional standards and strong continuous improvement.
5. Ensure the Operations Learning Charter is fully and effectively utilised by managers/supervisors, in Order to develop staff skills to the right level at the right time, to meet changing service priorities.
6. Ensure delivery of service improvements through continuous review of the Waste Management and Street cleansing services and to ensure the effective and efficient use of associated resources.
7. Participate in partnership working across departmental, organisational and cross border boundaries which continues to meet the needs of the Council and provides the best use of resources and best practice.
8. Implement and maintain a strong performance culture of continuous improvement, securing effective and sustained performance improvement and ensuring a pro-active approach to changing customer/service/legislation requirements.
9. In conjunction with the Operations Manager, ensure the effective and efficient implementation of the Council’s Policies and service specific projects and programmes and the effective use of Waste Management & Street Cleansing resources.
10. Prepare in conjunction with the Operations Manager financial estimates, monitor agreed budgets and be accountable for the financial controls affecting the services within Waste Management & Street cleansing.
11. Contribute to the development and monitoring of the Operations Business Plan and prepare an Annual Service Plan for the service.
12. To develop and lead on the Waste Strategy for the Council and to assess future impacts such as housing growth.
13. Establish and maintain effective communication mechanisms and foster good working relationships within Operations including excellent industrial relations with Trade Union Representatives.
14. Establish and maintain external links with suitable comparative organisations and professional bodies to assist in the development of performance benchmarking/best practice and to represent Operations at meetings, presentations etc.
15. Promote and maximise attendance at work, and proactively address poor performance in service, should employee attendance levels become unacceptable.
16. To ensure the Health and Safety of Employees at work through the implementation and monitoring of the Council’s/Departmental Health and  Safety Policies/Plans  in accordance with all statutory requirements.
17. Develop and approach Equal Opportunities in terms of both service delivery and employment in accordance with the Councils Policies and procedures.
18. To deputise for and represent the Operations Manager as required.
19. Provide clear direction and strong support to the delivery of high profile Departmental and Corporate projects.
20. Maximise opportunities for efficiencies as well as income generation including trade waste, tipping away, recycling credits and sale of materials.
21. Participate in Operations Emergency Duty Officer Rota and co-ordinate and manage resources required for any emergency works outside normal working hours.
22. Participate and attend if necessary in Fire/Intruder alarm calls from monitoring centre and co-ordinate any support resources required for any emergency works outside normal working hours.
23. To organise and participate in any weekend working following a bank holiday catch up.
24. Support the Council’s Transport Manager in ensuring compliance with the Operator’s Licence through the effective management of the Drivers and compliance with the various processes, practices and procedures for all vehicles used within the waste service.

Corporate Accountabilities

1. To take responsibility for maintaining own health and attendance.
2. To support, contribute and comply with quality and governance procedures as directed by management.
3. To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
4. To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.
5. To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
6. Any other duties as required to support the business, including maintaining business continuity and during civil emergencies.
7. Any other associated duties detailed by Head of Service or their representative.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience & Qualifications

• A relevant degree/professional qualification.
• CoTC (Essential)
• CPC (Desirable )
• Member of a Professional Waste body (i.e. CIWM) (Desirable)
• Experience of delivering Waste Management & Street Cleansing services.
• Exceptional working knowledge of waste, street cleansing, vehicles and transport legislation.
• Experience of business/service planning and of performance management.
• Experience of corporate working and management in a comparable organisation.
• Experience of delivering innovative and effective waste, street cleansing and transport initiatives

Skills and Knowledge

• Good report writing and analytical skills.
• IT Skills including knowledge of Microsoft Office and relevant systems.
• Good Performance Management skills.
• Knowledge of Equal Opportunities policy and practice
• Strong negotiation skills.
• Very strong communication skills including written, presentation and verbal.
• Substantial experience of managing staff and budgets.
• Able to provide strong motivational and inspirational leadership to staff.
• Able to establish a credible, high profile presence with members, staff and other colleagues.

Competencies

We test this at interview stage

Communicating Effectively

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic and use these methods in appropriate ways suitable to the context and situation

• Communicate across all levels in your department, seeking to establish open working relationships with all levels of staff
• Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions
• Ensure that communications are open, transparent, appropriate and respectful, and that responses are treated in an objective and constructive manner
• Ensure that communications of all types with external contacts uphold the values and reputation of BDC
• Ensure that communication and dialogue is maintained on an on-going basis, especially at times of change

Performing efficiently and effectively

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.  Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems

• Clearly set out the performance targets for your departments
• Ensure that all work done by you and your staff is in line with business and service plans and supports the overall aims and ambitions of the Council
• Focus on results and the achievement of targets and objectives
• Use a project management approach, providing a proactive monitoring role as appropriate
• Take appropriate action on poor service or people performance
• Encourage the development of a learning culture to ensure excellence and creativity in service and people performance
• Drive to develop a commercial culture where staff are enabled and equipped to test new ideas, processes and methods and are supported even if ideas fail
• Know how and when to negotiate in a partnership arrangement

Using and managing resources efficiently and effectively

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

• Set consistent, transparent, fair and ethical standards for the use of resources as an example to your department
• Proactively monitor the use of budgets and other resources against objectives, targets and projects, ensuring timely interventions to prevent overspending or mismanagement
• Ensure that systems of good housekeeping are in place for the management of equipment, accommodation, data etc. for yourself and your staff
• Ensure the efficient use of accommodation, materials and equipment, to maximise cost effectiveness and efficiencies, while maintaining standards of health and safety and risk management
• Seek value for money, and maximise opportunities for external funding
• Demonstrate and encourage creative and innovative development and use of resources for the Council to maximise efficiencies while maintaining the effectiveness of services

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services

• Challenge services to consider innovative ways of involving the customer in the design and delivery of services
• Ensure that your staff work to customer service standards
• Ensure that regular customer feedback is sought, analysed and acted upon
• Be a role model of excellent internal and external customer service
• Ensure that the design and development of services have been shaped by customer needs and expectations
• Maintain a culture of continuous improvement

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition

• Co-operate and work well with team members, peers, senior managers and external partners in the pursuit of goals and objectives
• Establish a climate of working together within your departments, and across boundaries, ensuring “joined-up thinking”
• Encourage and demonstrate cross-boundary working and challenge “silo-thinking”
• Foster political awareness and establish positive working relationships with members
• Establish a culture of team work and co-operation for your staff

Other conditions

• This post doesn't require a DBS check 
• This post is not politically restricted
• This post does entitle you to a lease car

Values and Behaviours

We have corporate values and behaviours that set the standard for the organisation and all our staff. These are integrated in all we do including recruitment, induction, performance review, apprenticeships and all our learning and development programmes.

• P - Perform well and get things done
• R - Respect and value customers and staff
• I - Improve and learn
• D - Deliver that bit extra
• E - Efficient and effective

Following a number of workshops, which were attended by more than 100 members of staff from across all levels of the organisation, we have now developed a series of behaviours to support our PRIDE values.

Moving forward these will be implemented across the Council and will be used as part of performance reviews, induction procedures, the apprenticeship programme, and all training interventions.

P, Perform well and get things done

R, Respect and value customers and staff

I, Improve and learn

D, Deliver that bit extra

E, Efficient and effective

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