Job Details
Job title: Planning Enforcement Officer
Salary/Grade: Grade 3
Service: Planning and Economic Growth
Reports to: Enforcement Manager
Job purpose
- To assist in providing an effective and efficient Planning Enforcement Service in accordance with statutory requirements, approved policy and the Council’s policies, procedures, and targets.
- To manage a range of Planning Enforcement cases.
Principal Accountabilities
- Investigation of alleged breaches of planning control in accordance with Council policies, procedures, and targets.
- Undertaking site investigations and evidence gathering.
- Where required, undertake out-of-hours inspections, surveys, surveillance or investigations.
- Cautioning suspects as appropriate.
- Taking statements under caution.
- Carrying out recorded interviews under caution.
- Liaise with key stakeholders as required.
- Make informed recommendations and determine the need for formal action.
- Maintain accurate and up to date records.
- Preparing, issuing, and serving legal documentation.
- Report regularly to the Enforcement Manager as to the result of any inspections, meetings and investigations, presenting documentation as and when requested.
- To update customers and Members in accordance with Council policies, procedures and targets to maintain a high level of customer service.
- Provide cover and support for other Officers within the team, during periods of absence.
- Prepare Reports, Enforcement Notices, and other evidence, and recommend the action to be taken.
- To prepare evidence for written representation appeals and to represent the Council at Informal Hearings and Public Inquiries, and at Court, in relation to cases relative to role and experience.
- Assist with administration of Appeals, including related correspondence.
Corporate Accountabilities
- To take responsibility for maintaining own health and attendance.
- To support, contribute and comply with quality and governance procedures as directed by management.
- To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
- Any other associated duties detailed by Head of Service or his representative.
- To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
- Any other duties as required to support the business, including maintaining business
continuity and during civil emergencies. - To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.
Skills, Knowledge and Experience
(Tested at application and interview stage)
Experience and Qualifications
Desirable:
- Experience in a range of Planning Enforcement work (within LPA or private sector).
- Understanding of the technical and legal requirements of enforcement work.
- Qualification recognised by the Royal Town Planning Institute.
Essential:
- A good standard of education, including Maths and English Language to GCSE Level.
- Experience in working in an Enforcement Environment.
- Previous experience of working within a customer focused environment.
Skills and Knowledge
Desirable:
- Understanding of Planning Law and National Planning policies/guidance relating to Planning Enforcement.
- Understanding of Regulation of Investigatory Powers Act, Police and Criminal Evidence Act, Criminal Procedure & Investigations Act, The Human Rights Act, and General Data Protection Regulations.
- Awareness of the National Planning Policy perspective.
- Experience in the use of IT hardware and software, including Uniform, IDOX DMS, and IDOX Enterprise.
Essential:
- An interest in the built and natural environment.
- Ability to interpret plans and understand related information.
- Ability to prepare clear written reports, statements, and correspondence.
- Ability to work as part of a team.
- Excellent negotiation skills.
- Able to manage conflict.
- Current UK Driving Licence and access to a car.
- Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, Outlook and Teams.
- Decisive, self-motivated, and able to work with minimal supervision.
- Excellent communication, report writing, and customer service skills, as well as the necessary motivation to deliver high performance and the ability to manage a diverse caseload and work to tight deadlines.
- Experience with enforcement under the Town & Country Planning Act.
- Ability to work in a paperless working environment with the use of tablets and a Mobile Working App to undertake site visits across the District.
Competencies
(Tested at interview stage)
Communicating Effectively
Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation.
- Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding.
- Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions.
- Present information and ideas in a clear and understandable way which avoids jargon.
- Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with.
- Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach.
Performing efficiently and effectively
Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results. Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems.
- Ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council.
- Plan your workload effectively, reporting achievements, and problems to appropriate managers and project leaders.
- See tasks and objectives through to completion.
- Approach challenges with drive and enthusiasm.
- Strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability.
Using and managing resources efficiently and effectively
Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.
- Take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage.
- Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness.
- Seek out ways to improve the use of resources
Engaging with the customer
Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services.
- Provide a helpful and friendly service to customers both internally and externally.
- Take responsibility for following up on enquiries and solving customer issues.
- Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”.
- Ensure that you have a full understanding of the needs and requirements of the customer.
- Seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide.
Working well together
Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition.
- Co-operate and work well with colleagues at all levels of the organisation seeking collective responsibility for the achievement of goals.
- Demonstrate consideration, and respect for other’s feelings and opinions and avoid judging and making assumptions.
- Maintain positive working relationships with external contacts in order to maintain the reputation of the Council.
- Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved.
- Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others
Other conditions
- This position does not require a DBS check
- This position does entitle you to a lease car, subject to scheme criteria
- This position does entitle you to a casual car allowance
- This position is not politically restricted
Values and Behaviours
We have corporate values and behaviours that set the standard for the organisation and all our staff. These are integrated in all we do including recruitment, induction, performance review, apprenticeships and all our learning and development programmes.
- P - Perform well and get things done
- R - Respect and value customers and staff
- I - Improve and learn
- D - Deliver that bit extra
- E - Efficient and effective
Following a number of workshops, which were attended by more than 100 members of staff from across all levels of the organisation, we have now developed a series of behaviours to support our PRIDE values.
Moving forward these will be implemented across the Council and will be used as part of performance reviews, induction procedures, the apprenticeship programme, and all training interventions.
P, Perform well and get things done
We will: | We will not: |
Take responsibility for our actions and be accountable | Be negative or disruptive |
Be positive, show enthusiasm and energy - it's infectious | Be resistant to change |
Be flexible and adaptable to get things done | Put things off or ignore colleagues and customers |
Work well together and be committed to what we do | Fail to manage our own performance |
R, Respect and value customers and staff
We will: | We will not: |
Be open and honest | Be unhelpful or say 'It's not my job' |
Listen and focus on customers' needs | Say one thing and do another |
Be open-minded and treat everyone fairly | Disregard the views and opinions of others |
Support or tolerate a blame culture |
I, Improve and learn
We will: | We will not: |
Create opportunities for everyone to improve | Cover up our mistakes |
Take ownership for our own development | Keep getting the same things wrong |
Share lessons learnt and help colleagues | Ignore customer feedback |
Welcome questions and challenges to help us do things better |
D, Deliver that bit extra
We will: | We will not: |
Focus on solutions, not problems | Stick to methods that don't work or are outdated |
Be open to new ideas and aim high | Make promises we can't keep |
Have a 'can do' attitude | Work in isolation and only care about our own jobs |
Be proud of what we do |
E, Efficient and effective
We will: | We will not: |
Make the best use of the resources available to us | Waste resources |
Communicate clearly with the right people at the right time | Be unhelpful or rude |
Respond promptly to customers' requests | Be closed-minded and say 'I've always done it this way' |
Seek new ways of working to do our jobs more effectively | Undermine change or improvements |
Be open to new ideas, challenge the status quo and create novel solutions | Fail to support the Council's move towards a more commercial culture |
Recognise and act upon commercial or efficiency opportunities | Delay responses unnecessarily to colleagues or residents |
Strive to support new initiatives and a more commercial culture |