Job profile for Corporate Performance Co-ordinator

Job Details

Job title: Corporate Performance Co-ordinator

Salary/Grade: Grade 4 - £36,684 to £40,212 (Fixed Term contract to 29 February 2028)

Service: Performance and Improvement

Reports to: People and Performance Manager

Manages/Supervises: None

Job Purpose

To co-ordinate the corporate performance management process for the Council, and support managers at all levels to improve performance.

Lead on the performance reporting function to a range of stakeholders across the Council.

To support the business planning process including the development of service business plans.

Principal Accountabilities

• To lead on the corporate quarterly performance management reporting process, supporting the Council to demonstrate its performance in achieving objectives and targets in line with our corporate priorities.
• To lead on the monitoring and analysis of project and performance information presenting findings to a variety of audiences (colleagues, senior managers, members). This includes attending evening meetings to present to Corporate Scrutiny Committee.
• To support the business planning process including providing advice and guidance to managers in the development of their service business plans
• To collaborate with service directorates to define key performance indicators (KPI’s) and outcomes which align with our corporate priorities.
• To support the implementation of the Local Outcomes Framework performance reporting requirements.
• To provide advice and guidance to services on factors that drive, impact or affect performance ensuring governance functions are adhered to.
• To challenge areas of poor performance and utilise data to highlight areas where there is scope for improvement.
• To manage and develop the corporate performance management system and supporting processes embedding the use of the system across the Council.
• To ensure the quality of performance information is sound and can be used to make accurate and timely decisions.
• To undertake complex data analysis to enable understanding of what data insights are indicating may be affecting performance.
• To develop internal partnerships to maximise efficient use of resources in order to provide cost effective service delivery.
• Attend network meetings to share best practice and identify sharing or commercial opportunities.

Corporate Accountabilities

• To take responsibility for maintaining own health and attendance. 
• To support, contribute and comply with quality and governance procedures as directed by management.
• To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
• Any other associated duties detailed by Head of Service or his representative.
• To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
• Any other duties as required to support the business, including maintaining business
  continuity and during civil emergencies.
• To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience and Qualifications

• Educated to degree level in a relevant subject area or relevant experience in a performance management role.
• Experience in a local government setting is desirable to understand issues affecting local authorities.
• Experience of building relationships and collaborating with a wide range of stakeholders including those at a senior level and in other organisations.
• Experience of interpreting data and building insights from research, data collection and analysis.
• Experience of presenting performance information to a range of audiences including, but not limited to, staff, members, stakeholders and residents.
• Experience in business planning and/or supporting managers in the development of business plans.

Skills and Knowledge

• Detailed knowledge of performance management and service improvement methodology.
• An understanding of and practical experience with data analysis, performance management systems and visualisation tools e.g. Pentana, Power BI.
• Excellent organisational skills with the ability to co-ordinate complex processes and competing deadlines.
• Excellent communication skills, written and oral with the ability to tailor information accordingly.
• Ability to present complex information clearly to a range of audiences.
• Ability to engage, inspire, motivate and influence staff at a senior level.
• Ability to work autonomously
• Good knowledge of packages e.g. Microsoft, Outlook, Excel, Sharepoint
• Accuracy and attention to detail

Competencies

(Tested at interview stage)

Communicating Effectively

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation

• Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding
• Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions
• Present information and ideas in a clear and understandable way which avoids jargon
• Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
• Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach

Performing Efficiently and Effectively

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.  Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems

• Ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council
• Plan your workload effectively, reporting achievements and problems to appropriate managers and project leaders
• See tasks and objectives through to completion
• Approach challenges with drive and enthusiasm
• Strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability
• Create novel solutions to improve services and ways of working and challenge conventional practices
• Seek out income generating opportunities and efficiencies and aim to provide more for less to achieve the best possible value and high standards of service delivery
• Be enthusiastic about the Council’s services and look for opportunities to promote and sell them

Using and Managing Resources Efficiently and Effectively

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

• Take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage
• Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness
• Seek out ways to improve the use of resources

Engaging with the Customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services

• Provide a helpful and friendly service to customers, both internally and externally
• Take responsibility for following up on enquiries and solving customer issues
• Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”
• Ensure that you have a full understanding of the needs and requirements of the customer
• Seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide

Working well Together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition

• Co-operate and work well with colleagues at all levels of the organisation, seeking collective responsibility for the achievement of goals
• Demonstrate consideration and respect for other’s feelings and opinions and avoid judging and making assumptions
• Maintain positive working relationships with external contacts in order to maintain the reputation of the Council
• Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved
• Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others

Other conditions

• This post doesn't require a DBS check
• This post is not politically restricted

Job profile updated: April 2026

Values and behaviours

Our values and behaviours are an integral part of who we are; they are the guiding principles that should inform how we work together, support each other and make decisions.

Our organisation thrives on the dedication and passion of its people and it’s important that we embody these values and behaviours and they become a part of our organisational DNA.

Our vision

We will be ambitious, support each other and work together in new ways to achieve outstanding results

Our core values