Job Profile for Assistant waste and Street cleaning manager

Job Details

Job title: Assistant waste and street cleansing manager

Salary/Grade: Grade 5

Service: Operations

Reports to: Waste and Street cleansing manager

Manages/Supervises: Waste team leader, Street cleansing supervisor and Front line staff

Job purpose

To manage the daily operations of domestic refuse, recycling, trade waste, Street Cleansing activities and the waste transfer station including the effective line management of staff. Responsible for ensuring the effective delivery of strategies and plans to meet the required government, corporate and departmental objectives.

Principal Accountabilities

• To ensure the Council’s Waste Management and Street Cleansing Service is operated and maintained in compliance with statutory legislation and national and local policies and plans including health and safety, Operator’s Licence, Environment Agency permits, etc.
• To assist (and deputise for) the Waste and Street Cleansing Manager in the operational delivery and performance management of the Council’s Waste and Street Cleansing Management Service including Street activities, Food and Dry, Waste, Street Cleansing activities, Transfer Station and Small/Medium Vehicle Routes.
• To be responsible for the management and supervision of employees including performance management, team building, career development, sickness absence management and discipline.
• To be the Departmental Lead/Accountable Officer for Sickness Absence Management and Health and Safety compliance across all front line services, reporting directly to Operations Senior Management Team, including but not limited to the review of safe working practices, risk assessments and COSHH assessments across the Operations service.
• Support, motivate and develop Team Leaders, Supervisors and front line staff to ensure a cohesive and integrated approach to the delivery of services in Waste and Street Cleansing.
• Maintain a strong performance culture of continuous improvement, ensuring a proactive approach to changing customer/service/legislation requirements.
• To positively contribute to the overall management, development and reputation of Operations and the Council.
• To work in partnership with other local authorities across geographic areas on joint working initiatives to enhance service delivery and ensure effective use of resources.
• To manage the provision of high quality customer focused services, ensuring they are responsive to change.
• Manage external contractors involved in the day-to-day delivery of services and the waste transfer operation at the Waste Transfer Station.
• Manage and be accountable for the day to day operation of the licensed waste transfer operation, in accordance with the Environment Agency Permit/Licence/s, ensuring the Council maintains its statutory obligations.
• Complete statutory returns including quarterly returns to the Environment Agency and DEFRA.
• Assistant to the Waste and Street Cleansing Manager and Ops Commissioning Team in the preparation of specifications for procurement of all supplies and services in the service including the Waste Transfer Station.
• Regularly review working practices and procedures to optimise the best use of resources.
• Participate in partnership working across departmental, organisational and cross-border boundaries in order to ensure best practice.
• Contribute to the financial management of the Waste and Street Cleansing Services’ budgets including monitoring and accounting for expenditure.
• Contribute to the development and delivery of the Operations’ Business Plan.
• To monitor levels of sickness absence and take appropriate including conducting Stage 1-2 meetings and presenting at Sickness Absence Panel meetings and to the Waste and Street Cleansing Manager as required.
• Carry out all forms of investigations including potential disciplinary interviews in relation to staff conduct and present at formal meetings as required.
• Establish and maintain effective communication mechanisms and foster good working relationships within Operations including excellent industrial relations with Trade Union representatives.
• Act as the customer interface on all service related requests and corporate complaints ensuring they are thoroughly investigated, corrective action taken and lessons learnt.
• Establish and maintain external links with suitable comparative organisations to assist in the development of the services and to represent Operations at meetings both internally and externally.
• Maximise attendance at work and proactively address poor performance.
• Ensure the health and safety of employees at work through the implementation and monitoring of the Council’s/Department’s health and safety policies/plans and in accordance with all statutory requirements.
• Coordinate and manage resources required for any emergency works outside normal working hours.
• Maximise opportunities for efficiencies as well as income generation including trade waste, tipping away, Recycling Credits and sale of materials.
• Manage and deal with complaints in accordance with the Council’s SLA times and customer expectations.
• Manage the ordering, stock and delivery of the bins and bags utilised across the service. Provide efficiencies and ensure the annual and adhoc service is delivered as per the council’s expectations and in line with the SLA’s.
• Develop staff, ensuring that staff levels reflect the demands of the service and flexible/ generic working arrangements.
• Establish and maintain appropriate monitoring systems and provide accurate management information.
• Prepare reports and statistical information as required.
• Develop and support the District’s recycling infrastructure, maintaining and improving existing collections and supporting the introduction of new recycling initiatives.
• Work with the Waste and Street Cleansing Manager to ensure consistent line management.
• Work with other Managers/Supervisors/Team Leaders across Operations to ensure a seamless approach to service delivery.
• Respond in a positive and timely manner to all service requests/enquiries/complaints ensuring that corporate deadlines are met.
• Ensure that all staff demonstrate a customer focused, professional attitude and represent the Council in an exemplary manner.
• Proactively respond to, resolve or escalate any operational issues in a timely and appropriate manner.
• Carry out compliance checks in accordance with service procedures on all driving licences, tachographs and CPC documentation.
• Provide full support, cooperation and associated records and reports as requested by the Council’s in-house insurance function, external insurers or their appointed representatives.
• Provide out-of-hours and weekend management cover, as required, and participate in specific operations as instructed by the Waste Operations Manager/Head of Operations.
• Carry out timely investigations into complaints, road traffic accidents and health and safety incidents and submit completed reports to the Waste Operations Manager.
• Assist the Waste and Street Cleansing Manager in ensuring the operational fleet is serviced, inspected and maintained in accordance with the road transport legislation and in compliance with the Council’s Operator’s Licence.

Corporate Accountabilities

• To take responsibility for maintaining own health and attendance.
• To support, contribute and comply with quality and governance procedures as directed by management.
• To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
• Any other associated duties detailed by Head of Service or his representative.
• To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
• Any other duties as required to support the business, including maintaining business continuity and during civil emergencies.
• To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience & Qualifications

• Educated to at least ILM Level 3 or equivalent.
• Level 4 Certificate of Technical Competence in Waste Management Operations
• Certificate of Professional Competence in National Road Transport Operations (desirable)
• Experience of delivering waste management services, including vehicle management.
• Significant people management experience, including performance management.
• Proven track record of delivering exceptional levels of customer service and maintaining a high performance culture with a focus on cost effectiveness, service efficiency and delivery.
• Experience of corporate working and managing staff within a comparable organisation.
• Experience of delivering innovative and effective waste initiatives.
• Experience of local government practices and procedures.
• Full driving licence. Post-holder may be required to undertake further training, both in-house and externally based.

Skills and Knowledge

• Comprehensive understanding of day to day waste service issues, waste management legislation and associated health and safety standards.
• Strong people management skills, including the ability to manage, engage and motivate staff.
• Ability to work well as part of a team.
• Working knowledge and a good understanding of Microsoft Office packages.
• Excellent communication skills including written, presentational and verbal.
• Strong negotiating skills.
• Good reporting writing and analytical skills.
• Ability to establish and maintain positive working relationships at all levels, both internally and externally.
• Ability to establish a credible, high profile presence with Councillors, staff and other colleagues.
• Ability to prioritise a heavy and fluctuating workload and meet associated deadlines.
• A good understanding of partnership working and the ability to develop highly effective working relationships.
• Knowledge of Equal Opportunities policies and practices.

Competencies

(Tested at the interview stage)

Communicating Effectively 

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation

• communicate with staff and colleagues in a manner which is clear, fluent, accurate and concise
• ensure two way communication is in place for staff, providing opportunities for staff to receive and give feedback
• hold regular face-to-face, group and individual meetings to update staff and to exchange information, learning and ideas, etc.

Performing efficiently and effectively 

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results. Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems

• encourage staff and teams to focus on performance
• provide opportunities for staff to contribute to planning and improvement of services
• encourage the use of learning and development as a means of improving service and people performance

Using and managing resources efficiently and effectively 

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

• ensure the efficient use of staff time and skills, deploying staff effectively and monitoring staff related budgets
• ensure the efficient use of accommodation, materials and equipment, to maximise cost effectiveness and efficiencies, while maintaining standards of health and safety and risk management

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services

• ensure that your staff work to customer service standards
• ensure the delivery of services is mindful of the needs and requirements of the full range of customers and does not exclude any part of the customer base both internal and externally
• ensure that regular customer feedback is sought, analysed and acted upon

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition

• Co-operate and work well with team members, peers, senior managers and external partners in the pursuit of goals and objectives.
• Establish and maintain constructive and open relationships across the range of people you work with, achieving positive outcomes and sharing feedback with others.
• Establish a culture of team work and co-operation for your staff.

Managing and developing people

Effectively manage and develop staff in order to achieve the Council’s objectives, improve performance and job satisfaction, and to develop the workforce of the future

• take action to resolve performance issues speedily and effectively, and within policy guidelines
• develop self-awareness of own management style and seek to develop flexibility in order to be able to work effectively with a range of work styles
• create a culture of empowerment in which staff can excel, develop, and take ownership of their work and responsibilities

Other conditions

• This post doesn't require a DBS check 
• This post is not politically restricted

Job Profile Updated  April 2024

Values and Behaviours

We have corporate values and behaviours that set the standard for the organisation and all our staff. These are integrated in all we do including recruitment, induction, performance review, apprenticeships and all our learning and development programmes.

• P - Perform well and get things done
• R - Respect and value customers and staff
• I - Improve and learn
• D - Deliver that bit extra
• E - Efficient and effective

Following a number of workshops, which were attended by more than 100 members of staff from across all levels of the organisation, we have now developed a series of behaviours to support our PRIDE values.

Moving forward these will be implemented across the Council and will be used as part of performance reviews, induction procedures, the apprenticeship programme, and all training interventions.

P, Perform well and get things done

R, Respect and value customers and staff

I, Improve and learn

D, Deliver that bit extra

E, Efficient and effective

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