Pest Control

Why we collect your data
We will protect and respect your privacy.
This privacy notice covers the information you need to give us when you book a Pest Control Treatment.

We have created this notice to clarify how we:
collect personal data
store personal data
process personal data

We have measures in place to protect your privacy throughout this process.

We are the Data Controller for the personal information you provide.

We hold and process all personal information in line with data protection legislation.
Categories of personal data
We will process the following personal data to provide your Pest Control treatment:
phone numbers
email addresses
bank or card payment details
concession information including benefit entitlement if needed
Purpose for processing
We process your data to:
carry out your Pest Control treatment
contact you if there is a problem
if we need more information about your Pest Control treatment

If you don't provide the information we need, we won't be able to carry out your treatment.
Lawful basis for processing personal data
We process your data on a lawful basis.

We process your data to perform a public task.

We need the information you provide to meet our statutory duty under the Environmental Protection Act 1990.

We process your data for the performance of a contract and carry out your pest control treatment.

We process your data where you have given us your explicit consent.
Providing accurate information
It is important that we hold accurate and up to date information about you. This helps us assess your needs and deliver appropriate services.

You must tell us immediately if any of your details change so that we can update your records.

It is an offence to:
give false statements
withhold information
fail to disclose changes in circumstances

We will not:
make any decisions about you based on automated processing
send your data abroad
store your data abroad
Sharing information
We will only disclose information to other organisations if we have a legal duty to release data to:
prevent or detect fraud
prevent or detect crime
protect public funds
Data retention
We only keep your data for as long as necessary.

We keep the personal information you provide for a Pest Control treatment for two years after we have completed the service.

After this time, we destroy your information in a secure way.

You can contact us for full details of how long we keep information and data.
Your rights
You can read our privacy page to find out:
how we maintain the security of your information
what rights you have to access your information
how to correct or remove your information

If you have any questions or want to find out more information you can phone or email our Data Protection Officer.

If you are unhappy with how we have processed your personal information, contact the Information Commissioner's Office.
Contact details
Data Protection Officer
Braintree District Council
Causeway House
Bocking End
Braintree CM7 9 HB
01376 552525
[email protected]