We will protect and respect your privacy.
This privacy notice covers the information we when you sign up to publications or take part in our events. The information we collect and hold depends on what you contact us about.
We need to collect, store and process personal information to deal with your enquiry.
We have created this notice to clarify how we:
collect personal data
store personal data
process personal data
We have measures in place to protect your privacy throughout this process.
We are the Data Controller for the personal information you provide.
We hold and process all personal information in line with data protection legislation.
Categories of personal data
We process the following personal data:
name
address
phone number
email address
social media identity
other contact information
photographs
correspondence (including emails, social media posts)
Purpose for processing
We collect information from you to allow us to:
keep you updated with Council news, events and other relevant local information
support and promote campaigns, workshops and events
follow up a service request, complaint or to take other action requested by or agreed with you
understand your needs to provide the services that you request
understand what we can do for you and inform you of other relevant services and benefits
obtain your opinion about our services
provide you with relevant information, including information about local emergencies
use images, videos and quotes from you where we have your permission to do so
evaluate and improve our performance
derive statistics which inform decisions about future delivery of services
We may also use your information for statistical purposes to
provide reports on the use of websites
the use of social media accounts
to help us monitor and develop our services.
We will not include information in our statistics that can be used to identify you.
If you have provided your explicit consent by completing our photo consent form we may use photos in our marketing material, including social media, to promote our events or services.
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Lawful basis for processing personal data
We process your data on a lawful basis.
We process your data to perform a public task.
We need the information you provide to keep you informed about our services.
We process your data for the performance of a contract you have entered in to with us.
We process your data where you have given us your explicit consent.
Providing accurate information
It is important that we hold accurate and up to date information about you. This helps us assess your needs and deliver appropriate services.
You must tell us immediately if any of your details change so that we can update your records.
It is an offence to:
give false statements
withhold information
fail to disclose changes in circumstances
We will not:
make any decisions about you based on automated processing
send your data abroad
store your data abroad
Sharing information
We may share your information with other departments within the Council to follow up a service request, complaint or other action requested by or agreed with you.
We will only share your personal information with third parties if you have given us your explicit consent.
We will only disclose information to other organisations if we have a legal duty to release data to:
prevent or detect fraud
prevent or detect crime
protect public funds
We may share the personal data you provide on social media with our suppliers of these systems.
This includes:
your social media user name
any correspondence you send through social media
personal information you include in your (such as your address)
We include data sharing in this way in our contract with the supplier. Our contract makes sure that information handled in line with data protection laws.
Data retention
We only keep your data for as long as necessary.
We keep your personal information for two years after all action on your enquiry has finished.
After this time, we destroy your information in a secure way.
You can contact us for full details of how long we keep information and data.
Data you shared with us on social media is stored on those social media sites. You need to check the privacy notices or terms and conditions of your social media sites for more information.
Your rights
You can read our privacy page to find out:
how we maintain the security of your information
what rights you have to access your information
how to correct or remove your information
If you have any questions or want to find out more information you can phone or email our Data Protection Officer.
If you are unhappy with how we have processed your personal information, contact the Information Commissioner's Office.
Contact details
Data Protection Officer
Braintree District Council
Causeway House
Bocking End
Braintree CM7 9 HB
01376 552525
DPO@braintree.gov.uk
