Community Transport Scheme Privacy Notice - Privacy policy

Why we collect your data: We will protect and respect your privacy.
This privacy notice covers the information you need to give us when you join our Community Transport scheme.

We have created this notice to clarify how we:
collect personal data
store personal data
process personal data

We have measures in place to protect your privacy throughout this process.

We are the Data Controller for the personal information you provide.

We hold and process all personal information in line with data protection legislation.
Categories of personal data: We will process personal data which we will keep on our secure database.

The data we hold about you will include:
name
address
phone number
email address
date of birth
other relevant information such as next of kin or emergency contact details
We will also keep sensitive or other special categories of personal data such as:
mental health
physical health
medication
treatment received
Purpose for processing: We will process your data to
manage your Community Transport membership
provide you with suitable transport for your needs

We will use your information to contact you about
any bookings
renewal of your membership

We process information about health and medication to make sure
we can support you
provide the right transport for your needs

We use your information for statistical purposes to
provide reports on the use of the Community Transport schemes
help us check and develop our services.

We don't include any information in our statistics that someone can use to identify you.
Lawful basis for processing personal data: We process your data on a lawful basis.

We process your data to perform a public task.

We need the information you provide to make sure we use the right transport for your health and medical needs.

We process your data where you have given us your explicit consent.
Providing accurate information: It is important that we hold accurate and up to date information about you. This helps us assess your needs and deliver appropriate services.

You must tell us immediately if any of your details change so that we can update your records.

It is an offence to:
give false statements
withhold information
fail to disclose changes in circumstances

We will not:
make any decisions about you based on automated processing
send your data abroad
store your data abroad
Sharing information: We share your information with the volunteer drivers providing you with transport. We do this to make sure they know what support you need.

If we need to disclose sensitive information, we will only do so
once we have got your explicit consent
where we have a legal obligation

We may disclose information when necessary to prevent risk of harm to an individual. All our staff have a legal responsibility to report safeguarding issues and concerns. This may involve sharing your personal information.

We will only disclose information to other organisations if we have a legal duty to release data to:
prevent or detect fraud
prevent or detect crime
protect public funds
Data retention: We only keep your data for as long as necessary.

We keep the personal information you provide for your Community Transport membership, for six years after you stop being a member.

After this time, we destroy your information in a secure way.

You can contact us for full details of how long we keep information and data.
Your rights: You can read our privacy page to find out:
how we maintain the security of your information
what rights you have to access your information
how to correct or remove your information

If you have any questions or want to find out more information you can phone or email our Data Protection Officer.

If you are unhappy with how we have processed your personal information, contact the Information Commissioner's Office.
Contact details: Data Protection Officer
Braintree District Council
Causeway House
Bocking End
Braintree CM7 9 HB
01376 552525
DPO@braintree.gov.uk