Measuring Success
Measuring success
| KPI | Target |
|---|---|
| Number of affordable homes delivered | 250 |
| Participation levels across our sport centresD | Data only ** |
| Number of homelessness cases prevented | Data only |
| Percentage of major planning applications decided on time | 60% |
| Percentage of minor planning applications decided on time | 70% |
| Percentage of other planning applications decided on time | 70% |
| Percentage of planning applications overturned on appeal | 10% |
| Number of new startup businesses | Data only |
| Number of businesses accessing business support | Data only |
| Percentage of household waste sent for reuse, recycling and composting | 53% |
| Kilograms of residual household waste collected per household | 390 kgs |
| Percentage of recycling contamination | 15% |
| Percentage of accessible non-hazardous fly tips on public land cleared within 24 hours of being reported | 100% |
| Percentage of Disabled Facilities Grants approved within timescale | 80% |
| Percentage of calls resolved at first point of contact in the customer service centre | 65% |
| Percentage of invoices paid within 30 days | 98% |
| Number of people transacting with the Council online | Data only |
| Time taken to process housing benefit/council tax benefit new claims | 16 days |
| Time taken to process housing benefit claim changes | 5 days |
| Percentage of stage 1 complaints dealt with in timescale | 90% |
| Collection for Council Tax | 97.5% |
| Collection for Business Rates | 98% |
** This Performance Indicator will be ‘Data Only’ for one year while the Leisure Contract is being finalised
Download the Annual Plan for 2025/26