Frequently asked questions
What will happen to my membership?
Your membership will still be with your leisure centre and there will be no change other than to the new operator. It is anticipated that you will be contacted by Fusion or Freedom Leisure in advance of the 1st September start date regarding your membership and direct debit arrangements.
Which facilities will the new provider take over?
The new provider will be taking over:
- Braintree Swimming and Fitness
- Braintree Sports and Health Club
- Halstead Leisure Centre
- Witham Leisure Centre and Sports Ground
What happens if I want to cancel my membership before the new provider takes over?
Please follow the usual procedure by contacting your leisure centre and they will be able to assist you.
Will my classes still be running?
Classes will remain in place but if there are any changes, you will be contacted by the leisure centre.
What changes will there be?
Both the current and new provider will be working very hard to keep any disruption to a minimum, although it is possible that some maintenance works will be undertaken both before and after the start of the new contract. If you do experience any problems, please feel free to contact a member of staff at the leisure centre.
Who is the new provider?
Freedom Leisure is an established leisure service provider and has been running leisure centres across the country for a number of years. They have a good track record of providing an excellent service.
When will the new provider take over?
The new provider will be starting from 1 September 2025.
Will the leisure centre staff lose their jobs?
The majority of staff will transfer to the new provider under TUPE Regulations where applicable.
Will regular and affiliated club bookings be cancelled?
No, all regular bookings will continue to remain the same.
If you have any further queries, please contact leisure.braintreedc@braintree.gov.uk.
