Job Profile for HGV Technician (Apprentice)

Job Details

Job title: HGV Technician (Apprentice)

Salary/Grade: Apprentice Grade, starting salary £8,296 per annum

Service: Operations - Transport

Reports to: Workshop Supervisor / Transport Manager

Manages/Supervises: N/A

Job purpose

1.    To provide the highest quality of planned maintenance and responsive repairs to the Council’s Heavy Goods Vehicles (HGV) to the standards laid down by the Driver Vehicle Standards Agency (DVSA) and manufacturers’ procedures and in accordance with the requirements of the Council’s Operator’s Licence, Road Traffic Acts, Health and Safety other Statutory Legislation.
2.   To work effectively and efficiently as part of a team within the workshop and its safe operation, whilst maximising vehicle efficiency, value for money and availability of vehicles to end user departments

Principal Accountabilities

1.       Manage the repair/maintenance/welding and servicing of heavy and light goods vehicles, plant and machinery to ensure the fleet remains operational.
2.       Attend breakdown repairs and arrange recovery of vehicles off site and out of hours.
3.       Work as part of a team to achieve timely, prioritised maintenance, repair and servicing of the Council's vehicles and plant.
4.       Clear written and verbal communication with suppliers, customers, colleagues and  managers.
5.       Procure parts/stock required for the maintenance/service of fleet vehicles.
6.       Create & Maintain legally required records and data on repair and servicing of vehicles, machinery and plant.
7.       Undertake further training and development as required to fulfil the needs of the service.
8.       Co-ordinate the day to day operation of workshop to ensure we meet the requirements set out in the service schedule and fall in line with legislative requirements.
9.       Monitor in house machinery for safe effective operation ensuring general compliance with health and safety requirements.
10.     Manage required repairs/ PMI / MOT preparations to ensure consistent operation of all fleet
11.     Ensure health and safety requirements and manufacturer's guidelines are adhered to at all times including the use of protective clothing when appropriate.
12.     Undertake any other duties which may reasonably be within the competence of the post holder or the scope of the post.
13.     Monitor own work and identify best practice opportunities to improve both service position and development.

The above duties and responsibilities give a broad outline of the functions of the post. However by necessity, these duties must be approached in a flexible manner to accommodate the changing needs and demands of the service provided by Braintree District Council. The post holder will be expected to adapt to changing circumstances and therefore the outline of duties may change from time to time.

The post holder will be expected to follow the council policies and procedures and act in a flexible, co-operative and professional manner at all times, assisting colleagues to maintain an effective and efficient service delivered economically. The post holder will also be expected to operate within corporate standards of performance and security. In addition the post holder will be expected to contribute to the general tidiness and housekeeping and ensure a safe working environment is maintained.

Corporate Accountabilities

  • To take responsibility for maintaining own health and attendance. 
  • To support, contribute and comply with quality and governance procedures as directed by management.
  • To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
  • Any other associated duties detailed by Head of Service or his representative.
  • To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
  • Any other duties as required to support the business, including maintaining business
    continuity and during civil emergencies.
  • To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.

Skills, Knowledge and Experience

(Tested at application and interview stage)

Experience & Qualifications

  • Working towards a recognised qualification: C&G, BTEC, IMI in engineering/motor vehicle repair and maintenance for HGV vehicles.
  • Valid Category B licence (depending on age) and willing to achieve HGV Cat C in the future
  • Committed to keeping up to date with current legislation and regulations and willing to attend training courses when appropriate.
  • Understands and is committed to equal opportunities.
  • Developing experience in automotive repair and maintenance workshop or garage with heavy vehicles, including refuse vehicles.
  • Understanding of Health and Safety systems including manual handling and risk assessment
  • Understanding of Computer systems such as Word, Excel and Outlook


(Tested at the interview stage)

Communicating Effectively 

Demonstrate the effective use of the range of communication methods available: written, spoken, electronic, and use these methods in appropriate ways suitable to the context and situation

  • Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding.
  • Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions.
  • Present information and ideas in a clear and understandable way which avoids jargon.
  • Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with.
  • Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach.

Performing efficiently and effectively 

Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.  Staff should challenge themselves and others to perform well, and to adhere to the Council’s performance management systems

  • Ensure that all work carried out by you is in line with business and service plans and supports the overall aims and ambition of the Council.
  • Plan your workload effectively, reporting achievements, and problems to appropriate managers and project leaders.
  • See tasks and objectives through to completion.
  • Approach challenges with drive and enthusiasm.
  • Strive for continuous improvement in your work and manage your learning and development to enable you to perform to the best of your ability.
  • Seek out income generating opportunities and efficiencies, aim to provide more for less to.
  • Achieve the best possible value and high standards of service delivery.
  • Be enthusiastic about the Council’s services, look for opportunities to promote & sell them

Using and managing resources efficiently and effectively 

Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.

  • Take responsibility for managing your time, seeking efficient ways to carry out your work, maximising your output and minimising wastage.
  • Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness.
  • Seek out ways to improve the use of resources.

Engaging with the customer

Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services

  • Provide a helpful and friendly service to customers both internally and externally.
  • Take responsibility for following up on enquiries and solving customer issues.
  • Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”.
  • Ensure that you have a full understanding of the needs and requirements of the customer.
  • Seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide.

Working well together

Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition

  • Cooperate and work well with members, peers, senior managers and external partners in the pursuit of goals and objectives.
  • Establish and maintain constructive and open relationships across the range of people you work with, achieving positive outcomes and sharing feedback with others.
  • Encourage problem solving.
  • Maintain positive working relationships with external contacts in order to maintain the reputation of the Council.
  • Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved.
  • Demonstrate self-awareness of your style of working and develop flexibility and adaptability in order to work well with others.

Other conditions

  • This post doesn't require a DBS check 
  • This post is not politically restricted
  • This post is entitled to a casual car allowance 
  • This post is not entitled to a lease car 

Job Profile Updated  October 2022

Values and Behaviours

We have corporate values and behaviours that set the standard for the organisation and all our staff. These are integrated in all we do including recruitment, induction, performance review, apprenticeships and all our learning and development programmes.

  • P - Perform well and get things done
  • R - Respect and value customers and staff
  • I - Improve and learn
  • D - Deliver that bit extra
  • E - Efficient and effective

Following a number of workshops, which were attended by more than 100 members of staff from across all levels of the organisation, we have now developed a series of behaviours to support our PRIDE values.

Moving forward these will be implemented across the Council and will be used as part of performance reviews, induction procedures, the apprenticeship programme, and all training interventions.

P, Perform well and get things done

We will: We will not:
Take responsibility for our actions and be accountable Be negative or disruptive
Be positive, show enthusiasm and energy - it's infectious Be resistant to change 
Be flexible and adaptable to get things done  Put things off or ignore colleagues and customers 
Work well together and be committed to what we do Fail to manage our own performance 

R, Respect and value customers and staff

We will: We will not:
Be open and honest Be unhelpful or say 'It's not my job'
Listen and focus on customers' needs Say one thing and do another 
Be open-minded and treat everyone fairly  Disregard the views and opinions of others 

Support or tolerate a blame culture

I, Improve and learn

We will: We will not: 
Create opportunities for everyone to improve Cover up our mistakes 
Take ownership for our own development  Keep getting the same things wrong 
Share lessons learnt and help colleagues  Ignore customer feedback 
Welcome questions and challenges to help us do things better   

D, Deliver that bit extra

We will: We will not:
Focus on solutions, not problems Stick to methods that don't work or are outdated 
Be open to new ideas and aim high  Make promises we can't keep 
Have a 'can do' attitude  Work in isolation and only care about our own jobs 
Be proud of what we do  

E, Efficient and effective

We will: We will not:
Make the best use of the resources available to us Waste resources 
Communicate clearly with the right people at the right time Be unhelpful or rude 
Respond promptly to customers' requests  Be closed-minded and say 'I've always done it this way' 
Seek new ways of working to do our jobs more effectively Undermine change or improvements
Be open to new ideas, challenge the status quo and create novel solutions Fail to support the Council's move towards a more commercial culture
Recognise and act upon commercial or efficiency opportunities  Delay responses unnecessarily to colleagues or residents
Strive to support new initiatives and a more commercial culture  

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