What is Do It Online?

This is a new section of our website dedicated to helping you easily access a range of Council services. You can pay, report, apply and register for services whenever and wherever is convenient for you from the front page of the website www.braintree.gov.uk/doitonline

Plus at the Council Offices in Braintree we now have a dedicated ‘Do It Online’ area with three self-service computers linked to the Do It Online section of the website along with the Gateway to Homechoice, Planning and Local Plan services and Essex County Council & Highway Services.

Why do we want to do more online?

We know online services are a reality for more and more people, and we want to keep pace with this change. They are also more convenient for some of our customers who aren’t able to visit us or make calls during the working day.

As Councils face greater demand and reduced budgets it's even more important that we move services online. It's cheaper and more efficient and allows us to focus on delivering vital front line services, for example refuse and recycling and housing.

Quicker and cheaper for you

We believe that online services can improve customer service. Many of you have told us that you regularly use our website to carry out tasks and find information. There is no need to stand in a queue or wait 'on hold' on the phone.

Online forms request all the information we need first time, reducing the need for follow up queries. By helping us by using our online services we can make sure we focus on resolving your query, rather than on administration.

Whenever and wherever

In fact, as our website is available 24/7, you can use our online services wherever and whenever it suits you, from your PC, laptop, tablet or smartphone

But is it safe?

We have strong security measures in place to make sure any information you share with us online is kept safe.

What about people who can't access the internet?

We know that some people in the district don't have access to the internet, either because they don't have access to a computer, or an internet connection, or because they aren't sure how to use online services. So our services will remain accessible in person at Causeway House or by calling 01376552525.