Advice and guidance
We understand that our residents and customers may have concerns about the coronavirus pandemic. We would like to reassure you that we are working with the government, NHS, other councils, partners and community groups to keep people safe.
We have dedicated this page to coronavirus to make sure you have the very latest guidance, advice and information.
If your enquiry isn’t already covered, we would encourage you to contact us via:
- visit www.nhs.uk/coronavirus for information about the virus and how to take care of yourself
- keep up to date with government advice via www.gov.uk/coronavirus
High Tier 2 coronavirus restrictions
From Saturday 17th October, Essex will move to a 'High' local COVID alert level system. Essex is currently at the medium alert level.
This means that:
- you can't mix with other households indoors, either at home or in hospitality venues
- you can still meet different households outdoors in public spaces, but must stick to the 'rule of six'
- 10pm curfews will remain in place for all pubs and restaurants
- you should reduce travel where you can and only travel when necessary
You can also read a useful Q&A from Essex County Council on this new change.
Staying safe and preventing the spread
We can all help control the virus if we all stay alert.
There are three simple actions we must all do to keep on protecting each other:
- Wash hands - keep washing your hands regularly
- Cover face - wear a face covering in enclosed spaces
- Make space - stay at least 2 metres apart - or 1 metre with a face covering or other precautions
Do not leave home if you or anyone in your household has symptoms and book a COVID-19 test.
The latest details on what you can and can't do is available on the government website.
You can also visit the Livewell website for more advice on looking after your wellbeing and staying active whilst staying at home.
Test and trace self-isolation payment
The government have announced that low-income households who have received a notification from the NHS test and trace service to self-isolate from 28 September 2020, may be entitled to financial support.
To be eligible to receive the self-isolation payment, you must:
- have received, and be complying with a notification from the NHS test and trace service to self-isolate
- be employed or self-employed
- be unable to work from home and will lose income as a result
- be in receipt of one of the following benefits:
- Universal Credit
- Working Tax Credit
- Income-related Employment and Support Allowance
- Housing Benefit
- Income Support
- Income-based Job Seekers Allowance
- Pension Credit
If you are not receiving one of the qualifying benefits, you may be able to apply for help through a discretionary scheme if:
- The applicant has no more than £2000.00 capital / savings
- Must be in receipt of CTS or immediately prior to the self-isolation period, the applicant was employed or self-employed working more than 16 hours per week AND earned no less than £80.00 gross per week (the lower threshold) and not more than £400.00 gross per week (upper threshold)
You are not eligible for the scheme if:
- you are quarantining after travelling abroad (unless you test positive on or after 28 September during the 14 day quarantine period)
- continue to receive full wages while you self-isolate
- can work from home during a period of self-isolation
- have not received a notification from the NHS test and trace service requiring you to self-isolate
- you were notified to self-isolate before 28 September 2020
You can apply for self-isolation payment using our online form.
Video from the NHS
You can keep up to date on Essex County Council’s website for updates in relation to Essex and Essex County Council services.
This information was last updated at 4.30pm on Thursday 15th October 2020.