Website Upgrade

We are upgrading our website on the 24th November. To do this, online forms will be taken offline from 5pm on the 23rd November, until the transition is complete on the 24th November.

More information


Community support

We are keen to support our communities and provide you with useful guidance and information.

Older Person's Guide

We have updated our printable Here to Help Guide for the November lockdown, this can be downloaded to print and be shared with family, friends and your communities.

Download the guide by clicking this link

Essex Coronavirus Action group

A new Facebook, Twitter and Instagram page has been set up, a collaboration between Essex County Council, The Essex Public Health Team, and local Facebook group owners, to carry out three main objectives during the COVID-19 outbreak - prevent, inform and assist. 

  • Follow for advice to help prevent coming into contact with Coronavirus and passing it on to other people, including those who are vulnerable
  • Content to inform people about hoaxes, myths and fake news circulating social media about Coronavirus
  • Mobilisation of local Facebook groups to ensure that the most vulnerable members of your local community and their carers get the help they need both practically and emotionally. This may include information sharing, signposting to other services, shopping, being a phone buddy, etc.

Essex Wellbeing Service

The Essex Wellbeing Service (formerly Essex Welfare Service) was set up by Essex County Council, as a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the coronavirus outbreak. It is also the place to report anyone who you are concerned about.

As part of its change to Essex Wellbeing Service, community interest company Provide will help link all Essex residents with the practical, emotional and social care support they need to adapt to the 'new normal'.  

In addition to arranging help with everyday tasks, Essex Wellbeing Service becomes a single point of access for services including ‘Live Well, Link Well’ that supports people who are feeling isolated. It will also connect people to advice and specialist support around children and family issues, mental wellbeing, dementia care, sensory impairment, learning disability and carers support.


If you are clinically extremely vulnerable to Covid you can get support to stay safe and well during the new lockdown (November 5 to December 2).

Contact the Essex Wellbeing Service.

Opening hours:

  • Monday to Friday 8.00am - 7.00pm
  • Saturday 10.00am - 5.00pm
  • Sunday 10.00am - 2.00pm
  • Bank Holidays 10.00am - 2.00pm

You may have had a letter from GP or Government giving guidance on shielding and protecting extremely vulnerable persons from Covid-19. You should stay home and only go out for exercise or health appointments. Work from home. If you are unable to work you may be able to get government support.

NHS Volunteer Responders

If you are currently not supported and need some help with shopping, a prescription collection or a friendly chat then NHS Volunteer Responders are ready to help. The programme is open to anyone who needs to self-isolate for any reason. To find out more about this service, visit the website.

Call 0808 196 3646 (8am to 8pm) to register and arrange volunteer help.


Community support and volunteering

Community360, an independent charity who lead on local community action to improve quality of life, provide a number of useful Braintree District services.

If you or someone you know are in need of any support or further information, please call their Colchester office on 01206 505250 where somebody will be able to contact one of the Braintree team, who can offer support where needed.


Mental Health

Since March, coronavirus restrictions have meant families, individuals, and groups in shared households have been living in isolation from their friends and families. The second lockdown from November 2nd will mean people will only be able to meet one adult in a public outdoor space and people being asked to stay home where possible once again. 

Along with many feeling isolated, others have lost loved ones or not been able to say goodbye to those who have died during the pandemic. Schools and businesses have had restricted openings and for many people working patterns have changed.

Additional pressure has been caused by people needing to juggle home working, home schooling, caring for children, financial uncertainty, job losses, working in restricted conditions or being on the front line in supporting the fight against the virus.

The Livewell website has information, resources and contact details for support services for mental health, anxiety and bereavement that are available in Essex. 


Keeping Active

It is important to keep active to stay healthy and reduce fraility, while some community groups are still unable to run as usual, there are resources available to exercise at home. 

Active Essex launched Keep Essex Active this year, streaming a variety of online exercise classes that can be watched online in your own time. They are designed for a variety of different abilities, so you're sure to find something that works for you. There are also sessions for meditation and mindfullness.

You can also find seated exercises from the NHS here.


This information was last updated at 3pm on Thurday 15th October 2020.