Annual Plan for 2023/24

Measuring success

In addition to the projects and actions described in this annual plan we also measure these indicators which focus on some of our broader priorities.

Percentage of household waste sent for reuse, recycling and composting
Kilograms of residual household waste collected per household
The percentage of accessible non-hazardous fly tips on public land cleared within 24 hours of being reported
Number of residents assisted in installing energy saving measures (annually reported)

Climate change KPI’s will be reported through the performance of the Climate Change Action Plan yearly to Cabinet.

Average waiting time for applicants on the Disabled Facilities Grant for critical grants and substantial grants.
Participation levels across all our sports centres
Percentage of adults being active for 150 minutes per week
Number of customers using our Handyman scheme
Number of homelessness cases prevented
Achieve at least a 1% increase in adults being active for 150 minutes per week (annually reported)

Percentage of people in the district claiming out of work benefits rate (aged 16 -64)
Number of new business startups across the district
Number of businesses that have contacted us for business support

Percentage of calls resolved at first point of contact in the Customer Service Centre
Percentage of invoices paid within 30 days of receipt
Number of people transacting with us online
Time taken to process housing benefit/council tax benefit new claims
Time taken to process housing benefit claim changes
Percentage of stage 1 complaints responded to within 7 working days
Collection rate for Council Tax
Collection rate for Business Rates
Customer satisfaction with the Council
(reported at the end of consultation period)