Information Required to Investigate Complaints

If you are dissatisfied with a service you have received, then please make sure that you collect the following information to allow us to investigate your complaint:

The fare shown on meter (if one is fitted in the vehicle) The driver's ID Card name or number The vehicle licence plate number and colour The time, date and place

Who to contact at Braintree District Council

Please send details of any complaint that you wish the council to investigate to:

Licensing Services Manager,
Braintree District Council,
Causeway House,
Bocking End,
Braintree,
Essex CM7 9HB

01376 557790

Comments or letters of satisfaction are also gratefully received and will be passed on to the company/individual concerned.

It is only with your, the customers, help that we can improve the services provided to the public by both the licensed trade and Braintree District Council.