Dial-a-ride is a door-to-door demand responsive service for people who have a physical disability and are unable to access conventional public transport.

Dial-a-ride uses specially equipped minibuses to carry passengers. The minibus has low entry steps and hand rails to help passengers access the vehicle. A tail lift is available for those with walking difficulties and wheelchair users. Those in wheelchairs are able to travel in their chairs or if possible can transfer to a conventional seat.

This service is for people who:

- Are wheelchair users

- Have a physical disability and cannot access conventional public transport

- Live in the Braintree District Council Area.

Anyone in the community who meets the above criteria can register with Braintree Community Transport to use this service.

Our operating procedures are as follows:

- Annual registration fee of £15.00. All users must be registered with the scheme

- Passengers will be charged a fare of £2.50 for any journey up to 5 miles. Thereafter the journey fare will be 50p per mile.

- Cash only payments are acceptable, payable to the driver.

- Journeys must be booked with Braintree Community Transport at least 72 hours prior to your travel date. Bookings can be taken up to 7 days in advance.

- Check which days this service operates in your area.

Please note: You are not able to use this service for hospital appointments except in Braintree & Halstead. Please refer to your Doctor's surgery for transport for hospital appointments.