CUSTOMER SATISFACTION SURVEY 2005

Our customers are greatly valued and their views about our service, how it is provided, its quality and whether it helps clients undertake building work successfully are matters of significant importance to us.

In previous years we have conducted detailed Customer Satisfaction Surveys to enable us to ascertain how our service is perceived and used; if it is accessible across the District; if value for money is afforded and to obtain constructive comments to help us improve.

Earlier this year we undertook our most recent survey and we express our thanks to everyone who gave of their time and resources to respond to us. The results of the survey are detailed in the following report and are very encouraging.

Our challenge is to put the action points for improvement into effect to maintain the customer focus and to achieve further improvements in service delivery through the investments being made in electronic service delivery.

Building Control Customer Satisfaction Survey

John Brett M.R.I.C.S., M.C.I.O.B.

Building Control Services Manager