Performance

Welcome to the Performance section for Housing.

We are a small team that provide monthly and quarterly monitoring reports for the Housing Service. These reports contain data on Best Value Performance Indicators, Local Performance Indicators and Service Standards. We use a traffic light system to show whether performance is improving/declining/or staying the same. You can view our latest Quarterly Reports by selecting the documents on the right.

Latest performance figures for March

BV212 Average re-let time: 31 days

The proportion of rent collected: 97.68%

Time to complete non-urgent repairs: 6 days

% of repairs completed by appointment: 85%

Complaints responded to in 7 days: 100%

In order to keep our tenants and customers up to date with our performance progress we do an annual report for the 'On The House' publication, a copy of which is available in the right hand links pane.

Other services:

Mystery Shopping

Tenant Satisfaction Surveys using the STATUS questionnairre - see the results from the 2006 survey on the right.

Leasehold services survey - Now completed, please see the link to the report in the right hand pane. A Leasehold Services webpage will be introduced shortly.

SURVEYS COMING UP:

None

Please contact:

Mike Gosling - Performance Manager (Housing) 01376 552525 x2115

or email via csc@braintree.gov.uk

Useful Links

- STATUS survey 2006

- Best Value Mock Inspection Final Report

- bvpis 05 06.pdf

- Leaseholder Survey 2006 Report

2006/7 Quarterly Monitoring Reports:

- 1st Q report 06/07