This new improved service gives you the power to act if you see litter, fly tips, dog fouling, graffiti or any other environmental nuisance.

Here’s how

  By Phone 01376 552525

Wait for the ‘Options’ section, press Option 2 and then Option 2 again.

  By Text  07797 803203

If you are out and about and spot a problem, text your name + postcode+  house number+ the problem+  where you saw it.

   Online

- Seeing someone dropping litter? click here

- Want to report a problem? click here

  Email greenheart@braintree.gov.uk

  Twitter- send you tweets to @greenheartessex

  Facebook- Become a fan of the Green Heart of Essex page

 In person
At our offices in Braintree, at Witham Library and Halstead (Greenfields Community Housing office)

What you can report
You can report any littering problem or environmental nuisance that you see.  You can even report a person causing a littering problem. Here are some of the things you can tell us about:

- Litter & car litter
- Dog fouling
- Graffiti
- Fly-tipping
- Abandoned vehicles
- Fly-posters
- Dead animals
- People creating a littering problem
- Broken glass/disused needles

You can even tell us about litter on private lands such as car parks, railways stations and supermarkets and we will speak to the landowner to get the problem sorted out.

What you need to tell us
- Your contact details, in case we are unclear about the location of the problem

- A good description of the problem and its location: for instance shopping trolley in Gosfield lake or litter by the bus stop in sample lane near junction with sample road

- Do you want to be told when the problem has been cleared  ? – simply tell us  ( if you’re emailing or texting just type the word YES into the subject of your email or the body of your text )

What happens next
When you have told us about a problem we will aim to clear it quickly to the response times you can see below

- Our Cleanliness standards and response times

Outside hours and at weekends your reports will still be processed and we will do our best to keep within our response times.

If you are reporting a problem using Facebook or Twitter outside office hours and weekends, we will pick up your comment as soon as we are open.